Ryan Crozier Email & Phone Number

Saint John, Nb, Ca

Canada

As a member of the Fundraising Committee I will work with a dynamic and creative team to source funding for initiatives and programming that will drive and support the vision of the IGBC Project which is to have a world where all 2SLGBTQ+ youth are free to live equally and know their worthiness and power as individuals.

Saint John, New Brunswick, Canada

In my role as a trusted advisor, I actively collaborate with a portfolio of Agent Owners. I am responsible for overseeing the Agent Route to Market Plan for my assigned Agent Partners, providing consultation and executing Sales Programs, managing the Sales Management Process, and implementing Xerox's priorities and growth strategies. Additionally, I handle various related activities to ensure the success and advancement of these initiatives.

Saint John, New Brunswick, Canada

As the program manager for a US Federal contract, my responsibilities include overseeing contract compliance and equipment procurement. I serve as the facilitator of national communication between our client and internal Xerox account management teams. My role involves pricing, bidding, and procuring equipment and solutions that meet our Federal client's day-to-day business requirements. I also tailor contract and equipment amendments to our account management teams and client. Additionally, I am responsible for fleet management and optimization.

Saint John, New Brunswick

As a manager of Global Large Enterprise Accounts, I spearhead the digital transformation efforts of our clients by providing Managed Print, Solution Services, and Office Equipment solutions that bring mutual success. I focus on contract and equipment procurement while ensuring efficient communication between our internal Xerox account management teams and our key clients on a national and global scale. My responsibilities also include pricing equipment and solutions that cater to our clients' daily business requirements and customizing contract and equipment amendments for our account management teams and clients. Additionally, I handle fleet management and optimization to maximize efficiency.

Saint John, New Brunswick

As a Manager, I handle client concerns, complaints, and process gaps by implementing a closed-loop resolution model that is tailored to ensure client satisfaction and retention. I specialize in resolving complex and ongoing issues that have not been addressed through normal business processes. This involves developing cross-organizational strategies that involve Finance, Technical Service, Engineering, Manufacturing, Sales, Administration, and Senior Management to deliver timely and efficient solutions. I rely on the DMAIC process, reporting, action planning, and partnerships to provide effective results.

Saint John, New Brunswick

As the main liaison for a select group of Large Enterprise Operation Clients, I oversee and provide a range of office, print and business solutions, including proactive equipment monitoring for maintenance, service, supplies, asset, and data management optimization. I work towards improving the client experience by driving Next-Generation offerings. Additionally, I develop, implement and modify account-specific processes and tailor customer solutions. I ensure adherence to contract service levels through data analysis, monthly reporting, and metrics to identify gains and losses. I develop and maintain action plans, utilizing innovative solutions to ensure mutual success.

Saint John, New Brunswick

I provided on-site support to a team of over 30 employees, utilizing innovative technologies and strategies to develop and improve business processes for sustained growth and success. As an escalation focal and project lead, I ensure effective workload distribution and proactive business analysis. I also develop and facilitate ongoing training programs and workshops to enhance employee skills and knowledge.

Saint John, New Brunswick

Direct business analyst and liaison between Xerox field Service managers and Field Service VP’s. Conduct scheduling system updates to enhance service performance. Analyze collected data to produce comprehensive business performance plans. Process development/improvement, cross-training recommendations, build and instruct virtual training packages/programs. Overlay accountability for Service Territory results to maintain client contractual agreements and client satisfaction. Provide in-person support and process development for a team of 30+ individuals.

Saint John, New Brunswick

As a Support Focal for a Field Service Provider territory, I optimize workloads to balance conflicting priorities such as customer entitlement, schedule capacity, and resource availability, using a "best resource at the best time" strategy. I use scheduling software along with critical thinking and problem-solving skills to maintain technical service contractual agreements and ensure client satisfaction.

Saint John, New Brunswick

Assisted field technicians and clients in ordering necessary supplies. Implemented a closed-loop tracking system to ensure prompt delivery of supplies. Designed and implemented a process for returning unused supplies, resulting in significant cost savings for the organization.

Saint John Nb

Vacation Sales Specialist - Primary focus on Timeshare trading and short term vacation rentals.

Certificate, Leadership And Inclusion

Activities and Societies: Leadership / Change Management / Diversity & InclusionCertified in the areas of inclusive leadership.

Bachelor Of Arts (B.A.), Psychology

Bachelor of Arts - Psychology - Economics