Christopher R. Email and Phone Number

QA Engineer: Waterfall & Agile (DSDM) project delivery.AXA Direct ecommerce Web sites & Call Centre screens (inhouse & 3rd party suppliers) on Acturis & Salesforce; CMS work flow & Survey application testing (Outsystems, FileNet, ESB & IBM Content Manager);Onshore and Offshore Test team lead management; Automated REST API (JSON) integration testing of Acturis & Salesforce apps; Microsoft Azure DevOps

Dept of Transport - Highways Agency - National Traffic Information SystemNew National Control Centre application enabling real time monitoring & events on England's motorways & A-road network. Agile (SCRUM) sprint delivery - I provided Test Leadership & Assurance of 3rd party (Elgin & Inrix) deliverable's for the Traffic England www.trafficengland.com website on Integration & Functional testing using a variety of browsers on mobile, tablet and pc devices. Also as a Early User Assurance Test lead working alongside business SME's managing activities, schedules of work, defects, arranging sprint demos & walkthroughs of functionality.

PCI DSS project implemention & testing of a compliant Email & Fax based solution for handling customers debit/credit card holder data securely.Writing Test Plans, Test Assurance of in-house and 3rd Party (IPG) integration & Business Testing.

Payment Card Industry Data Security Standards (PCI DSS) testing of card holder data for payments via telephone & internet. Integration, Functional & UAT prep & execution on AXA Card Processing portal (inc. Card Payment Web Services, TLG (The Logic Group), Verint, BMS (Barclays) & AMEX). Testing multi currency (GBP, USD & Euro) payments. Telephony testing Cisco Agent Desktop & Verint; Accreditation testing with Barclays MasterCard Services & American Express, Defect Management; HP ALM QC v.11

Core HR & Payroll - Oracle People-soft implementation of HR & payroll modules migrating from existing 3rd party hosted system back in-house. Project Test Plan, Defect Management Approach. Training business SME’s in test preparation & analysis. Business Requirement, Functional & Interface specs review.

Telephony Transformation Project - Integration & UAT. Rolling out the existing Bradford & Bingley telephony solution on the Northern Rock Asset Management arm of UKAR. Testing: IVR call routing to Agent skill-set, Genesys Application Desktop, CCPulse, Outbound Dialler, Configuration Management Server.

UAT Test Analyst - Testing the HBOS data & processes continued to operate as intended once migrated to the Lloyds IT platform. E2E UAT assurance of the integrated solution to confirm the migrated Halifax & Bank of Scotland retail & savings bank data continued to function on the Lloyds IT platform.

Security cleared Desktop Tower Transition, integration & functional testing analyst for the Department of Works and Pensions.

Management of multiple in flight projects (Telephony Call Routing & IVR with Genesys Agent Desktop), IBM Cobol mainframe and 3rd party cots products).Test Assurance of all Supplier & in-house test phases (Integration, Functional, UAT, OAT and SMAT)Creation of Project Test Strategy ensuring suppliers adhere to DWP IT standards.Business Co-ordination of UAT, overseeing, Prep & Exe, Defect Management, Test Phase Plans, Test Completion Reports,

Technical test analyst on the Axa Data Centre mainframe migration from Germany to Switzerland

Various Roles:Test SME: Ensuring 3rd party suppliers adhere to the DWP IT Governance & Enterprise Test Strategy standards. Reviewing supplier's Strategies, Plans & Test Designs. Advising projects of non conformance & agreeing acceptable ways to proceed. Test Manager/Test Lead/Tester: Hands on team management & testing of mainframe benefits systems; 3rd party COTS packages; intranet and internet secure government web applications; All aspects of testing lifecycle, e.g. CIT, SIT, UAT, Perf, OAT & FAT

Utilities tester on Yorkshire Electric Energy Contract

test analyst on JSAPS (Jobseekers Allowance) and ISCS (Income Support) computer payment systems on IBM/ICL COBOL mainframe systems.