Ryan Difalco Email & Phone Number

Boston, MA, US

• Manages all Kode With Klossy social media accounts including Instagram, Facebook, TikTok, LinkedIn, Twitter, Youtube
• Creates internal and external assets that highlight program offerings, accomplishments, and showcase and elevate voices of Kode With Klossy community members
• Actively monitors and engages with the Kode With Klossy alumni & scholar community, supporting their ongoing tech pathways
• Creates the social content calendar with strategic timing and cadence of posts, ensuring cross-functional and partners assets are delivered on-time
• Collaborates closely with partners, creating unique content that highlights integrations and activations
• Manages and creates both of Kode With Klossy’s newsletters that reach a cumulative 20K subscribers with an average open rate of 65%

• Launched and currently maintaining an Etsy shop selling custom digital portraits, stickers and various design services
• Created marketing content to drive traffic to the shop, and advertise various sales events
• Optimized listings to increase engagement with postings
• Cultivated positive relationships to encourage repeat customers, and to expand reach

Greater Boston Area

• Contributor Development Partnership (CDP) was previously a part of the Local Development and Marketing department of WGBH Educational foundation. It was split into its own entity as a Public Benefits Corporation in.
• Drives client success by establishing collaborative relationships, prioritizing and directing strategy and managing client expectations
• Plans, directs and coordinates team work in order to ensure daily support tickets and longer-term projects are accomplished within defined scope
• Communicates clearly and professionally with clients and internal partners, even when under pressure or in quickly evolving situations.
• Manages team of direct reports, fostering professional development and defining expectations for KPIsAdditional Projects & Responsibilities:
• Implemented and now manages the coordination of the Quarterly Release process, outlining technical updates that have added value that have been implemented within the fiscal quarter through release notes that she.

Greater Boston Area

• Show Lead
• Serves as day-of-show point of contact for artists
• Take point on production decisions
• Leads day-of-show team in set up, break down and general event operations
• Safety point of contact for shows
• Trains new team members and provids leadership for folks interested in Show LeadingMC

• Conceptualizing initial logo for the STYLESILIKE blog based on description and needs of the client and founder, Erin Cullen
• Assisted in consulting and designing new logos for a brand overhaul from STYLESILIKE to ERIN ANN CULLEN in 2018

Greater Boston Area

• Drives client success by establishing collaborative relationships, prioritizing and directing strategy and managing client expectations
• Plans, directs and coordinates team work in order to ensure daily support tickets and longer-term projects are accomplished within defined scope and on time
• Expands the relationships with existing clients by continuously proposing solutions that meet their objectives.
• Creates process documentation for each client's specific CRM database.
• Communicates clearly and professionally with clients and internal partners, even when under pressure or in quickly evolving situations.

Greater Boston Area

• Management of coded email Salesforce cases for Audience & Member Services
• Built and cultivated positive relationships with donors and members of WGBH Educational Foundation
• Served as liaison in issues pertaining to troubleshooting digital and Passport services
• Provided training to new team members, both in and out of Audience & Member Services, as requested by my managers
• Fulfilling basic data hygiene practices

Greater Boston Area

• Management of Salesforce Email to Case coding for Audience Member Services
• Assessing Correspondence Queue mailing, i.e. Tax Letters, Invoices, Acknowledgements, etc.
• Fulfilling basic data hygiene practices

Remote

• Assessment of existing copy and editing to create more effective SEO and increase traffic
• Utilizing social media ad programs, especially Facebook ads, to target specific customers to fill Spring Cohort
• Increasing website efficiency by analyzing existing Wordpress theme and providing temporary solutions to UE problems

Easton, MA

• Answer phone calls; ensure the efficiency of the school's Shuttle System
• Help students with questions about the goings on of the school
• Managed ticket sales for various on campus events

• Contributed weekly articles in a timely manner to Managing Editor
• Created relevant content based on current culture
• Worked with team to coordinate articles to avoid overlap in topic

Boston, MA

• Ran application Blur on a series of different form-driven websites
• Documented and recorded specific errors in Google Sheets
• Reported them to manager as communicated various bugs via Skype

Canton, MA

• Gathered potential assets and organized details for Fall 2015 Outdoor Retail floor show
• Assembled tech posters for disbursement to department stores by Rockport sales representatives
• Gathered information and analyzed data based on feedback from sales representatives
• Conducted research for the new incentivized sales pitch of the sales reps

Stonehill College

• Selected applicant for the position of "Campus Rep"
• Promote products and brand name via social media and representative
• Refer potential customers to website and brand
• Achieved regional third place for "Final Creative Project" *See Below*

Chestertown, NY

• 24 hour child care of campers from around the world
• Creative activity planning and problem solving
• Event planning, organizing and execution
• English Immersion [Teaching English to campers from various parts of the world, including Venezuela, China and France]
• People Skills; formed relationships with owners of the camp, coworkers and returning parents
• Customer Service

Stonehill CWAA

• Helped first year students with development of basic writing skills, including revision of grammar and basic formatting
• Conferred with students to assist with concept development discussion and creative processing of students' final film projects
• Provided advice basic film editing techniques to create effective end of semester projects

• Attended class with and took notes for student with disabilities
• Improved basic typing skills; 70 wpm
• Learned to use the program JMP for Quantitative Analysis Class
• Prompt and consistent in attendance

Bachelor'S Degree, Mediated Communications Major And English Minor

Activities and Societies: Stonehill Ultimate Disc, P.R.I.D.E., Rolling Stonehill, Moore Center for Gender Equity

Study Abroad Program, New Media And Changing Communities

Activities and Societies: Film Club, Creative Writing Learning Community

High School

Activities and Societies: Softball Captain, Student Body Secretary, Campus Ministry, A World of Difference, Latin Club