Ryan Douglas Email and Phone Number
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COO & CIO | OPERATIONS, IT, ENGINEERING, PRODUCT MANAGEMENT, & CUSTOMER SUCCESS ● Global Ecommerce Transformation, Product Innovation, & Staff / Customer Collaboration ● 7+ Year Average Retention Among Fortune 100 Customers ● Multi-Country Leadership & Performance Acceleration ➜ FOCUS ON INNOVATION & TRANSFORMATION: ● Evolution to cost-effective, scalable cloud infrastructure, virtualization for seamless business flow, and high-touch, patented operational improvements handling peak holiday volume for world-leading retailers. ● Scalable support enabling billions in annual business volume and increasing NPS 56 points in 2 years. ● 70% infrastructure savings and 67% lower runtime costs in under-budget AWS cloud initiative, with zero business impact.● Proactive tiered support model and portal strengthening customer relationships and partnerships with new incident reporting, chat, joint problem-solving, and customer journey navigation. ➜ MY LEADERSHIP SCOPE & IMPACT: ● Oversight, development, and motivation for multicultural teams in 12 countries. ● Cross-functional team motivation essential to transformation success – streamlining customer service and support, while enabling rapid growth. ● Organizational design paving the way for effective collaboration across countries and time zones. ● Exceptional employee engagement and retention earned by inspiring collaboration and recognizing staff achievements. ● Administration, financial reporting, and tax accountability for 20 affiliates (Americas, APAC, Europe) as Managing Director and President.➜ EXECUTIVE EXPERTISE Global Impact | Infrastructure | Ecommerce / SaaS | Operational Improvements | IT Engineering | Cloud | Global Markets | Modernization | Employee Retention | Transformation | Customer Relationships | CSAT | Product Innovation | Partner Enablement | Cost Savings | Board Advisory | Onboarding | Financial Reporting | Systems Performance | Scalability | M&A Integration | Operability | Customer Success | Global Teams | Mentoring | Business Growth | Cultural Change | Risk Mitigation | KPIs | Startups | Stakeholder Relations | Managed Service | Mid-size & Large BusinessRyan Douglas ryanpdouglas14@gmail.com
Digital River
View- Website:
- digitalriver.com
- Employees:
- 1001
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Chief Operating OfficerDigital River Oct 2020 - PresentMinnetonka, Mn, UsDigital River COO, 2020–Present; CIO, 2018–2020 2018–Present➜ COST-SAVING TRANSFORMATIONS, NEW EFFICIENCIES, PEAK CUSTOMER & EMPLOYEE RETENTION ● Customer growth, performance, operability, and employee / customer satisfaction from new strategies benefiting shareholders, customers, and employees at provider of ecommerce services in 220+ markets. ● 24x7, 12-country oversight for teams handling customer / partner requirements. ● Platform and product modernization through strategy planning and on-time execution. ● Employee empowerment (1-1 interaction, collaboration in strategic decisions, town halls, recognition). ● Managing Director / President role at 20 global affiliates (Americas, APAC, Europe); Board advisor. ● 350 global reports (Operations, Technology, Product, Customer Success).➜ CLOUD, CUSTOMER SATISFACTION, SUPPORT INNOVATION, & STAFF ENGAGEMENT ACHIEVEMENTS:► High customer satisfaction and retention; reinforced partnerships with new Technical Account Managers handling enablement, advocacy, launches, and new projects. ► New Solution Center / tiered support with sophisticated incident reporting, problem-solving, real-time status, live chat, and customer journey navigation – handling 100,000+ cases annually. ► Cost-saving AWS public cloud / cloud SaaS initiative addressing Oracle, SAP, Data Services, and other expenses; established IT as service reliability and infrastructure enabler and managed vendors. ► Low attrition despite strong competition for talent; sponsored “TED Talk” events to promote recognition and ideation.
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Chief Information OfficerDigital River Feb 2018 - Oct 2020Minnetonka, Mn, Us
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Vice President, Chief Cloud OfficerDigital River Oct 2015 - Feb 2018Minnetonka, Mn, UsDigital River VP, Chief Cloud Officer, 2015–2018); VP, Cloud Engineering, 2015 2015–2018 ➜ HIGH-PROFILE SUPPORT TO KEY CUSTOMERS; POST-M&A CLOUD TRANSITION ● Authority for global private and public cloud infrastructure, engineering, and operational support – satisfying demand during peak volume. ● Customer business scalability for intensive holiday volume from releases, limited edition rollouts, discount periods, and other events. ➜ PRIVATE CLOUD TRANSITION & HOLIDAY PEAK / HYPERCARE MODEL ACHIEVEMENTS: ► CAPEX and OPEX savings from under-budget data center modernization – meeting 2X Black Friday / Cyber Monday volume with better scale and performance. ► Faster provisioning via private cloud as key step in post-M&A, 13 data-center consolidation. ► Rigorous operational discipline supporting Fortune 100 customer during holiday peak season, with better throughput and auto-scaling for shopper experience. ► Patent for order management solution.
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Vice President, Cloud EngineeringDigital River Mar 2015 - Oct 2015Minnetonka, Mn, Us
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Group Vice President, Information Technology EngineeringDigital River Sep 2013 - Mar 2015Minnetonka, Mn, UsDigital River Group VP, IT Engineering; Sr Director, IT Engineering; Director Database Operations; Sr DBA Manager 2005–2015 ➜ OVERSIGHT OF INFRASTRUCTURE, ARCHITECTURE, ENGINEERING, & OPERATIONS SUPPORT ● Relational database team management with focus on data security and high availability; directly contributed to ecommerce platform development during fast company growth. ● New automation solutions. ● Worldwide data center support as DBA handling engineering solutions, automation, and standardization. ● SLAs developed with Legal.
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Senior Director Of Information Technology EngineeringDigital River Jul 2011 - Sep 2013Minnetonka, Mn, Us
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Director Of Information TechnologyDigital River Jan 2010 - Jul 2011Minnetonka, Mn, Us
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Associate Director Of Database OperationsDigital River Jan 2009 - Jan 2010Minnetonka, Mn, Us
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Senior Technical Database Administration ManagerDigital River May 2008 - Jan 2009Minnetonka, Mn, Us
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Technical Database Administration ManagerDigital River May 2007 - May 2008Minnetonka, Mn, Us
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Database Administrator / Sr. Software EngineerDigital River Apr 2005 - May 2007Minnetonka, Mn, Us
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Engineering ManagerRenew Data Corp. 2003 - 2005Austin, Tx, Us -
Software ConsultantMad Scheme Limited 2001 - 2003
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Software EngineerAncept, Inc. 2000 - 2001
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Network Applications DeveloperWam!Net 1996 - 1999Us
Ryan Douglas Skills
Ryan Douglas Education Details
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University Of Wisconsin-MadisonComputer Science
Frequently Asked Questions about Ryan Douglas
What company does Ryan Douglas work for?
Ryan Douglas works for Digital River
What is Ryan Douglas's role at the current company?
Ryan Douglas's current role is COO | Business Growth, Customer Satisfaction, Transformation, & Innovation | Global Organization | Scalable Operations | Managed Services for Mid-size & Large Business | Board Advisor & Global Affiliate Executive.
What is Ryan Douglas's email address?
Ryan Douglas's email address is se****@****hoo.com
What is Ryan Douglas's direct phone number?
Ryan Douglas's direct phone number is +195222*****
What schools did Ryan Douglas attend?
Ryan Douglas attended University Of Wisconsin-Madison.
What skills is Ryan Douglas known for?
Ryan Douglas has skills like Cloud Computing, Databases, Sql, Database Administration, Web Services, Linux, Software Development, Agile Methodologies, E Commerce, Perl, Information Technology, Mysql.
Who are Ryan Douglas's colleagues?
Ryan Douglas's colleagues are Jim Dandy, Claudia Gebhardt, Latoya Ekanem (Chaplin), Freisy Mejia, Shubham Kashyap, Mikael Michelier, Bagwell Hsu.
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