Brenda Ryefield Email & Phone Number

Professionally answering help desk phones (between 40 and 75 calls daily), returning voicemail, answering user emails, helping agents use the company websites. Helping callers with over a dozen products our MLS offers it users. Help users retrieve passwords and troubleshooting any problem that they may encounter while using our website, as well as computer issues they may have (IE: pop up blockers, clearing cache, Adobe products, etc). suggesting improvements, testing upgrades and reporting to senior staff.

I was an active Real Estate agent from 2003-2005 when I went to work full time at a company that prohibited me from being a full time employee and a Real Estate agent. At that time, I took over the agent advertising position. I was responsible for getting the RE/MAX Guide and Harmon Homes ads ready for an office of over 70 agents.

Tech Support for a web-based program (providing first and second level, high-quality customer support. I diagnosed and resolved hardware / software conflicts. Often times troubleshooting the client needs involves more than the program and it's not unusual to have to help them with printing, pop-up blockers, interference from their security program etc. I researched and followed-up routine user problems and escalate more complex issues. I was involved in QA before and after system upgrades. I worked on reports to ensure the accuracy of our data. I was a liaison for one of the vendors we use. (Under the new company, I am still a contact but not the primary liaison). If there is a problem with their product, I reported it and followed it through until the problem was resolved.Used Tempo and Rapatoni

General office skills - answering phones, retrieving and returning messages, handling the office mail. Bookkeeping - invoicing and receiving rental payments for 50+ properties. Showing Rental properties. Submitting HUD bids, running credit reports, meeting with local Housing Authorities for inspections and lease signing appointments. Ordering and reviewing documents to prepare properties for closing (payoff letters, power of attorney, title, termite and survey). Liaison for loan processors, appraisers, termite and title companies. Used Loan Vision, Title Max and tenant Pro software, Microsoft Outlook, MS Works. The Broker also had a business flying fishermen into Canada. I handled the contracts, organizing the dates and did the follow up with each trip.