Ryan George Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

Parkville, Victoria, Australia

Responsibilities:Management and distribution of ticket queue for team, handling responses for incidents and request (L2 and below). Monitoring of campus wide channels for large scale issues and communicating to stakeholders following issue detection.Analysing internal and external security reports, diagnosing security threats, and developing solutions in line with current security frameworks and internal guidelines. Producing reports on perceived potential future security concerns and presenting findings to the risk management team.Administration of web servers, SSL/TLS certificate creation and deployment, web server maintenance and responsible for communication with vendors regarding back-end web server application support.Streamlining existing internal team's processes and systems, working closely with affiliates who control overarching domain and infrastructure to implement improved automated workflows.

Melbourne, Australia

Victoria, Australia

Melbourne, Australia

As part of the Melbourne support team for the WorkSMARTER Windows 10 Migration Project, my role included providing high-quality and seamless customer service as well as technical expertise to employees of Westpac Group during the transition to a standardised operating environment.

Melbourne Australia

Undertook a twelve-month full-time internship with Equity Trustees in the Technology and Projects Department, rotating through the IT infrastructure and software development teams. Provided technical support and assisted with infrastructure management whilst working remotely during the COVID-19 pandemic.Responsibilities:Developed solutions for internal Salesforce platforms, completed development cycle documentation and implemented solutions into production environments.Monitored ticketing system, providing level one technical support to internal users nationwide, including providing support and setting up remote access for users whilst working remotely.Responded to security concerns flagged by security operations centre, investigated root causes, and generated reports on findings.

Ringwood

Bachelor Of Computer Science (Professional), Cyber Security

Vce Graduate, 93.90