Ryem I. Email & Phone Number

New Westminster, British Columbia, Canada

• Perform network and user administration such as updates, monitoring, user account, email account and files/folder administration.• Providing technical support to Head Office, Call Centres and Store users by phone/e-mail or onsite• Log/track issues and inventory in Service Desk to ensure proper documentation• Monitoring calls, email and ticket queues and ensuring proper resources are available to exceed set SLAs• Work with different service providers and vendors regarding new services, service outages, transfers, escalations and product evaluation• Visit sites and install/configure computer and network equipment as part of the new store opening, relocations/renovations or technology upgrades

New Westminster, British Columbia, Canada

Government Certified Integrated Camera Unit Enforcement Officer• Investigating, locating and serving intersection camera tickets to registered vehicle owners• Dealing with evasive users and making successful service• Creating affidavit and certificate of service upon successful service

New Westminster, British Columbia, Canada

Nationwide service coordinator in Process Serving division. • Preparing services for agents with appropriate instructions to get the service completed in an orderly fashion. • Communicate with clients via phone and email on regular basis to provide updates on the services.• Receiving services upon completion and preparing affidavit/certificate of services. • Preparing Red light camera tickets for enforcement officers. • Receiving and checking the competed work and entering data using Microsoft SalesForce lightning. • Other clerical duties like organizing and filing tickets, scanning documents, billing, etc.

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Associate Of Science - As, Computer Science

Education record