Ross Yendle Email & Phone Number

Edmonton, Canada Area

• Managed and advised the largest book of business ($2.1M ARR) in the company. Overseeing more than 40 clients with over 1500 users, I moved into this role to address issues integrating the Savvia clients into.
• Reduced the overhead for strategic report generation and delivery through the development of an improved reporting package, enabling greater acceptance and penetration at the client level.
• Introduced a Quarterly Business Review with all qualifying clients, creating annual budgets and strategic plans for business alignment and visibility
• Improved onboarding process for new clients, increasing customer satisfaction and reducing problems with information gathering, records management and issue resolution.

Edmonton, Alberta, Canada

• As the Manager of the Professional Services department, I increased the breadth of project services offered from being purely technology solutions to full business process and technology alignment, while performing PPM.
• Introduced 3 new roles and grew the department 20% while increasing utilization and profitability.
• Revised the pipeline and scheduling process which allowed greater visibility and reporting for upcoming projects, increasing utilization by 15% and adding $500k for the quarter.
• Performed a risk assessment on existing PPM solution, highlighting the need for a process review and internal software selection project.
• Lead a companywide engagement initiative to assess employee satisfaction and provide a conduit for effective feedback

Edmonton, Alberta, Canada

• Savvia was a Managed Services Provider based out of Edmonton, Alberta in Canada and serviced organizations spanning all of North America specializing in high-touch, customer-centric advisory and support services.I.
• Adopted and led the implementation of a Business Operating System that transformed the organization, reducing overhead, improving performance, and simplifying management.
• Developed a culture and engagement program which included values-oriented review, reward, and feedback processes. Career progression and training plans ensured that staff were invested in their own growth and future.
• Identified the need for an internal Financial Controller, then worked closely with that role to identify risk, growth, and P&L strategies.

Edmonton, Alberta, Canada

• This role evolved over the years until it became the VP of Ops role. Initially in charge of just the Architecture team for tier III support and projects, the role grew until it oversaw the entire organization, either.
• Identified the need to be fully cloud capable; planned, trained, executed, and templated processes for cloud migration and operation to enable efficient, capable, and repeatable projects for our clients with minimal.
• Grew the business by 200%, increased service offerings and capabilities while reducing overhead.
• Focused on security, both internal and externally implementing tools and process to increase security, monitoring, reporting and automation.
• Achieved Silver Microsoft Partner Network level for the company, then leveraged that to reduce overhead, increase knowledge and training levels as well as develop broader service offerings and profitability.

Melbourne, Australia

• Transformed the IT infrastructure and support for the APAC region of a global manufacturing company. A challenging environment consisting of a 24 x 7 x 365 manufacturing plant, QC lab and warehouse, 120+ users with.
• Reduced downtime incidents by 90% in the first year through identification of high-risk issues and root cause analysis. This led to core infrastructure projects and processes creation for stability and security..
• Worked within the global finance structure to develop annual CAPEX and OPEX budgets for the APAC region, driving evergreening initiatives and working with vendors to maximize project capabilities and savings.
• Negotiated an integrated telecommunications contract that saved greater than 30% annually for the Australian office.
• Ensured that the Asia Pacific region was aligned with the global strategies, systems and corporate goals, but also operated in such a way that allowed the business to succeed and remain secure in the challenging.

London, United Kingdom

Providing IT technical and project support to the National Health Service Primary Care Trust for the Royal Boroughs of Kensington and Chelsea, I worked as part of the 25 person IT/IS department. K&C PCT IT department is a centralized shared service, also providing outsourced services to other PCTs across London. The IT team services all NHS medical.

Mossman, Queensland, Australia

Internet Service Provider, IT sales and support company - servicing both business and home users with on-site and remote support. Dealing with all technologies from Windows 3.1 - 2000, NT server, Server 2000 and Linux.