Founded a boutique consulting firm focused on helping local businesses achieve their goals by owning key initiatives and allowing business owners to focus on their day-to-day needs.Responsible for Sales and Service Delivery for a number of technical and marketing solutions including:- Website development- Mobile Applications- 12-Month Marketing Plans- Proposal Generation and Risk AnalysisBusiness Development and Technical Viability Analysis for solutions in the Energy and Real Estate Industry.Delivered successful engagements with For-Profit and Non-Profit clients including,- Helix Business Solutions, LLC- StepOne, Inc- The Longhorn Racing Academy, LLC- Friendship International of Austin

Responsible for Consulting Sales and Service Delivery for Oracle Field Service Cloud solution, covering the entire North America West Region valued at $9.3M ARR. Key accounts include:- DISH Networks- Ricoh USA, Inc- CableONE- CH2M HillSuccessfully transitioned existing customers to a “pay for services” model resulting in an 85% increase in regional Consulting revenue.Defined and rolled out new implementation approach based on the Best Practices from existing Mid-Market and Enterprise deployment methodologies to reduce project duration and improve customer satisfaction.Initiated a Customer Change Management approach to implementation thus ensuring customers had true buy-in and an increased level of customer ownership in the overall success of the solution.Deliver Quarterly Performance, Bonus and Salary reviews for a team of 8-10 people, along with action plans for growing direct reports into key contributors. Team consisted of Project Directors, Project Managers, Solutions Architects and Business Analysts.

Responsible for Consulting Sales and Service Delivery for the TOA ETADirect Cloud solution to all Enterprise customers in the North America West Region valued at $8.1M ARRLed initiative to streamline the consulting proposal process and improve the Statement of Work template resulting in quicker, more accurate proposals with reduced risk.Partnered with Sales and Client Success leadership to drive new business and maximize retention.Deliver Quarterly Performance, Bonus and Salary reviews for a team of 6-8 people, along with action plans for growing direct reports into key contributors. Team consisted of Project Directors, Project Managers, Solutions Architects and Business Analysts.

• Responsible for delivering $12-20M annual revenue through the implementation of SAAS solutions. • Manage a team of 10 highly motivated project managers and technical consultants to launch over 150 projects for unique clients each year. • Partnered with Sales and Client Success leadership to drive new business and maximize retention. • Contract and Accounting Subject Matter Expert for North American Client Solutions team. • Deliver training to Client Solutions team on a variety of topics including Contract Analysis, Revenue Forecasting, and Interviewing Techniques. • Deliver Quarterly Performance, Bonus and Salary reviews, along with action plans for growing direct reports into key contributors.

• Responsible for Client Satisfaction and Revenue Retention for highly regulated industries including Financial Services, Insurance, and other emerging markets. • Achieved corporate goal of 98% revenue and client retention. • Initiated portfolio risk assessment approach to proactively identify retention risks based on a variety of factors including ROI, use of Best Practices, and client satisfaction. • Lead a team of 4 Client Success Directors managing a portfolio of 40+ clients.

• Responsible for Customer Satisfaction through strong relationships, ROI analysis, successful deployments, efficient teams and responsiveness to support escalations for the North American Region.• Lead pre-sales activities to assess the impact of the Alcatel-Lucent solution on the customer’s business and design solutions to meet their needs. • Manage 12 direct reports including Full Time Employees and Contractors across a range of Project Manager and Implementation Consultant roles.• Developed best practices to enable customers to use the Alcatel-Lucent products to enhance the subscriber experience and reduce subscriber churn. • Led a successful transition from traditional waterfall to agile project deployment methodology.

• Responsible for Customer Satisfaction and Account Ownership for North American and Australia/New Zealand regions. • Led pre-sales activities to assess the impact of the Motive solution on the customer’s business and design solutions to meet their needs. • Developed sales proposals and work directly with the Sales Teams to win new and repeat business totaling over $4M in Consulting Services annual revenue.• Managed 6 direct reports including Full Time Employees and Contractors across a range of Project Manager and Implementation Consultant roles.

• Provided project management, customer expectation management, deployment review, and resource management to ensure innovative rapid software deployments for customers. • Led cross-functional teams of developers, testers, customer resources and other vendors to reach deadlines and deliver against requirements.• Deployed Web and CD-based installation automation software and subscriber self service software in multiple languages for many of the world’s top broadband providers.• Received Company-wide “Cornerstone Award” for top performance, quality and integrity.

• Functional Consultant on a global SAP accounts receivable (AR) integration project for a multinational PC manufacturer.• Designed customer master and AR open items data conversions, merging the AR functionality of client's baseline with that of an acquired entity, new business process functionality, and custom table object modifications. • Completed functional design documents for assigned work units, including interface design and legacy system data conversions. • Supported integration testing, training, data conversions and implementations for user sites in North America, Europe, the Middle East, and Asia.• Interviewing key client personnel for process information, documenting the process flows from both a functional and technical perspective, and creating specification documents for interface and reporting requirements.