Michał Rygielski Email & Phone Number

Gdańsk, Pl

- Led and Managed IT Projects: Successfully oversee multiple IT projects from inception to completion, ensuring alignment with business objectives and delivering on time and within budget.- Team Leadership and Development: Act as the team leader for the IT department, fostering a collaborative and positive work environment. Mentor and support team members in their professional growth, focusing on both technical and soft skills.- Employee Satisfaction and Retention: Implement strategies to maintain high employee satisfaction, addressing individual needs and concerns, which has resulted in improved retention rates within the team.- Stakeholder Communication: Serve as the primary point of contact between the IT team and other departments, ensuring clear communication of project goals, timelines, and expectations.- Continuous Improvement Initiatives: Lead initiatives aimed at improving team efficiency, project workflows, and overall IT operations, contributing to a culture of continuous improvement and innovation.

Gdańsk I Okolice

- Activity and resource planning- Organizing and motivating a project team- Controlling time management- Ensuring customer satisfaction- Monitoring progress- Managing reports and necessary documentation

Gdańsk, Woj. Pomorskie, Polska

- Identify system, data, and process improvements. Advocate for those improvements with key decision-makers. Capture requirements for those improvements.- Collaborate with CS leaders to support high-priority strategic workflows.- Work cross-functionally with other departments to stay informed and to contribute to broader initiatives and strategies- PM’s in internal projects and the CS department representative in other projects - Document processes and workflows for the Customer Success (CS) department.

- manage customer relationship in the enterprise market- build and manage customer relationships to enhance customer satisfaction,- product training for new and existing customers- product onboarding for new employees- coordinating internal projects

Gdańsk, Woj. Pomorskie, Polska

Main responsibilities:- Building and maintaining strong, long-lasting customer relationships- Preparing and performing training sessions for customers- Technical setup and support for customers

• close cooperation with the client during the implementation of projects• creating sales offers and project documentation for customers.• communication with the development and testing team• ongoing reporting of the project implementation status, control of the timeliness and compliance of the work performed with the project's business objectives

Studia Podyplomowe, Project Management

Master'S Degree, Ekonomia

Bachelor'S Degree, Administracja

Bachelor'S Degree, Zarządzanie