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Ryan Gilchrist Email & Phone Number
IT Business Analyst
at
Ontario Provincial Police
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Business Analyst
Location
Hamilton, Ontario, Canada
Company size
Who is Ryan Gilchrist? Overview
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Quick answer
Ryan Gilchrist is listed as IT Business Analyst at Ontario Provincial Police, a with 2373 employees, based in Hamilton, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ryan Gilchrist.
Ryan Gilchrist previously worked as Service Management I&IT Integrator at Ministry Of Public Business Service Delivery and Technical Support Analyst at City Of Burlington. Ryan Gilchrist holds Advanced Diploma, Software Design & Network Engineering from Sheridan College.
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Ontario Provincial Police
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Profile bio
About Ryan Gilchrist
As a recent graduate of the Software Development & Network Engineering program at Sheridan College, I have honed my skills in various programming languages including Java, JavaScript, C#, and Swift. My passion for creating dynamic and engaging applications has driven me to develop various web applications, games using the Unity Engine, and a few iOS applications.During my time as a student, I completed three co-op terms that provided valuable hands-on experience. In my first two terms, I specialized in tier 1 and tier 2 desktop support. These roles involved providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth operation of desktop environments. This experience ignited my passion for troubleshooting and resolving technical issues for end users. I thrive on diagnosing problems and finding effective solutions, whether it's debugging code, resolving connectivity issues, configuring software, or addressing hardware malfunctions. My ability to remain calm under pressure and communicate effectively with users allowed me to resolve issues efficiently and maintain high levels of user satisfaction.In my third co-op term, I developed and implemented custom solutions using Microsoft Power Platform, including Power Apps, Power Pages, and Power Automate workflows, to streamline processes and increase efficiency. I crafted custom JavaScript solutions to enhance functionality and tailored solutions to specific business requirements. I played a key role in troubleshooting, testing, and resolving complex issues within the model-driven application and Power Portal, ensuring seamless functionality and minimal downtime. With a strong foundation in IT support and software development, I bring a unique blend of skills to troubleshoot and resolve technical issues efficiently. My experiences have equipped me with the ability to address end-user concerns effectively and improve operational workflows through custom solutions. I am a quick learner, always eager to take on new challenges, and confident in my ability to provide exceptional technical support while delivering high-quality applications. If you are looking for a professional with a passion for both IT support and software development, I am the person for the job.
Current workplace
Ryan Gilchrist's current company
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Ontario Provincial Police
5 roles
Ryan Gilchrist work experience
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Service Management I&It Integrator
Ministry Of Public Business Service Delivery
• Developed and implemented custom solutions using Microsoft Power Platform, including creating Power Apps, Power Pages, and Power Automate workflows, resulting in streamlined processes and increased efficiency.• Crafted custom JavaScript solutions to implement advanced features, enhancing functionality and providing tailored solutions to specific business requirements.• Instrumental in troubleshooting, testing, and resolving complex issues within the model-driven application and Power Portal, ensuring seamless functionality, and minimizing downtime for end-users.• Proactively collaborated with a designated Microsoft Power Platform representative, leveraging the service contract to gain valuable insights and implement advanced functionalities, resulting in an enhanced product offering and improved user satisfaction.
May 2023 - Aug 2023
Technical Support Analyst
• Provided on and off-site support for both hardware and software issues experienced by employees.• Fielded inbound calls to provide first point of contact support, as well as log issues into the ticketing system for secondary support.• Resolved 300+ tickets in the ticketing system, as well as processed and assigned tickets to be resolved by the appropriate secondary team.• Completed assigned software installation and hardware deployment for employees.
Sep 2022 - Dec 2022
End-User It Experience Analyst
• Fielded inbound calls from clients to provided first point of contact solutions and assist the Service desk with high call volumes• Provided tier 2 level support by delivering advanced solutions to clients and/or handling escalated tickets for in-depth troubleshooting and resolution• Coordinated outbound calls to clients to troubleshoot and solve technical issues that were escalated• Processed and resolved 250+ tickets in the ticketing system, ensuring all tickets were properly documented and tracked• Completed assigned work orders for software installations for clients
Jan 2022 - Apr 2022
Data Management Associate
• Managed the integrity and updating of client files within the Developmental Services Consolidated Information System (DSCIS), ensuring database accuracy for optimized service navigation and user experience.• Executed a strategic migration of over 2,000 records from a legacy system to DSCIS, guaranteeing a smooth transition and minimal service disruption, aligning with best ITSM practices.• Authored comprehensive administrator user guides for DSCIS, contributing to organizational knowledge enhancement and facilitate effective staff training.• Partnered with the Senior Manager in identifying and resolving technical issues, streamlining the communication with the IT department to uphold service management standards and mitigate risks.
Jun 2016 - Jun 2019
2 education records
Ryan Gilchrist education
Advanced Diploma, Software Design & Network Engineering
Bachelor'S Degree, Psychology
FAQ
Frequently asked questions about Ryan Gilchrist
Quick answers generated from the profile data available on this page.
What company does Ryan Gilchrist work for?
Ryan Gilchrist works for Ontario Provincial Police.
What is Ryan Gilchrist's role at Ontario Provincial Police?
Ryan Gilchrist is listed as IT Business Analyst at Ontario Provincial Police.
Where is Ryan Gilchrist based?
Ryan Gilchrist is based in Hamilton, Ontario, Canada while working with Ontario Provincial Police.
What companies has Ryan Gilchrist worked for?
Ryan Gilchrist has worked for Ontario Provincial Police, Ministry Of Public Business Service Delivery, City Of Burlington, Ministry Of Government & Consumer Services, and Developmental Services Ontario.
How can I contact Ryan Gilchrist?
You can use AeroLeads to view verified contact signals for Ryan Gilchrist at Ontario Provincial Police, including work email, phone, and LinkedIn data when available.
What schools did Ryan Gilchrist attend?
Ryan Gilchrist holds Advanced Diploma, Software Design & Network Engineering from Sheridan College.
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