Developing conversational educational and troubleshooting experiences that combine personalized and generative information to guide advertisers on deep end to end support journeys.Deliverables include CUJ definitions, conversational workflows, generative chat experience patterns, prompt fine-tuning with few shot examples and golden conversations.Apply a conversational quality testing framework for teams to use across skills.Launched a generative AI module for Google support article pages that presents personalized and actionable information to advertisers for their educational and troubleshooting support journeys.Created service maps, early stage vision and strategy designs, low and high fidelity prototypes for user testing and contributed to design system to include generative UX patterns.

Delivered experiences that surface AI patterns for task prioritization, new business suggestions, and sales lead insights for sellers. Produced a new product vision for Dynamics sales to commercialize these new AI patterns.Coordinated and facilitated design sprints to drive cross-functional alignment on requirements and goals to develop vision strategy.Developed service and journey maps to communicate user workflows, pain points and opportunities.Delivered designs for a patent application for an assistive application for the deaf and hard of hearing (Hearing AI).

Designed 1st party software experiences with an emphasis in data visualization for government clients in the domains of health, cyber security, GIS, and text analytics.Delivered user journeys by working with a cross functional team to develop requirements, user research, and heuristic evaluations on existing experiences.Conducted and planned user research to collect quantitative and qualitative metrics that inform product strategy.Lead author for a publication on data visualization heuristics in Human Computer Interaction International 2018.Delivered UX patterns as part of a patent application for a medical based product.

Owned design and development for creating a digital form application from discovery to development. Completed user journeys, wireframes, information architecture, and worked with stakeholders to define success metrics. Developed solutions using a combination of HTML5, CSS3, JQuery, PHP, and MySQL.

Planned and taught a course in fundamental software and processes for visual design web development and 3D animation to a class of 20 students. Helped shape the course curriculum by creating tutorials that demonstrated best practices for developing visual materials in design software. Mentored students that needed extra assistance and created a positive learning environment for design critiques.

Delivered user experience heuristic reviews of existing software products.Created UX review reports that included user research, CUJ development, and interaction design patterns.Authored best practices in user experience content distributed through the company’s social media channels. Topics included: communicating the UX design process, benefits of incorporating UX early into a project lifecycle, best practices on interaction patterns.

Developed creative marketing campaigns that promoted travel and tourism to the city of Albuquerque, New Mexico. Worked with the state’s tourism department to produced video and photography content. Designed and engineered new email marketing campaign templates using HTML/CSS.