• Spearheaded the expansion of the analytics team from 5 to 13 members within three years, significantly enhancing the department's capabilities and output.• Innovated the analytics engineering role, streamlining the creation of insight-ready datasets, which accelerated data-driven decision-making processes.• Led the adoption of code-first tools such as dbt and Hex, optimizing data operations, while ensuring enterprise-wide self-service analytics via Tableau.• Established and refined key processes for intake, quality assurance, and production delivery, elevating the analytics department's efficiency and effectiveness.• Acted as the subject matter expert (SME) for the implementation of new systems across CRM, digital analytics, POS, and eCommerce platforms, enhancing operational excellence and customer engagement.• Established Enterprise Data Steering Committee to engage senior leadership in our data management process, creating buy-in for stronger Governance, Quality, and Prioritization

• Drove the development of Mobile App reporting frameworks, delivering critical insights on business performance and app health to executive and capability owner audiences.• Engineered and executed A/B testing strategies to evaluate the impact of self-service capabilities, driving faster scaling and enhancing decision-making confidence through actionable data.• Performed in-depth statistical analysis to assess the effects of COVID-19 on customer digital app engagement, identifying significant upticks in usage among specific demographic groups, which informed more effective, targeted marketing strategies.• Led the initiative to transition the analytics team towards open-source tools, orchestrating a comprehensive training program that equipped fifteen analysts with Python and R skills, significantly reducing SAS dependency and cutting organizational costs.

• Conducted comprehensive studies on service consumption patterns and customer growth across cohorts, presenting insights to engineering and marketing leadership to guide strategic decisions.• Collaborated on the development of a time series clustering model with adjacent teams, enhancing our understanding of customer growth trends and refining churn prediction models.• Analyzed the impact of discounting strategies on high-value customer behavior, providing a data-driven foundation for optimizing future discount offerings.• Championed the migration of the BI platform as the Product Owner, transitioning from waterfall to AGILE methodologies, which improved development throughput and set a benchmark for best practices across lines of business.• Implemented a predictive model to assess the likelihood of partner transactions, streamlining the onboarding process for top-tier partners and accelerating value realization.• Developed an end-to-end program reporting suite in collaboration with Sales, Operations, Engineering, and Finance teams, enhancing cross-functional visibility and decision-making.• Initiated a Master Data Management (MDM) process for Enterprise customers, creating a unified customer view across programs and business units, thereby enabling more effective and cost-efficient engagement with large enterprises.

Global Ops Program Manager on the Operations Data Excellence team focused on conducting deep dive analysis. Leverage predictive and proscriptive analytics to drive insight to action across the business.Analytics:•Developed and implemented predictive model for selecting and prioritizing partners for program onboarding. This model will be able to significantly reduce onboarding times for top tier partners and recognize value sooner.•Conducted textual analysis on organizational health survey verbatim to extract key terms in context, employee sentiment, and emotion from unstructured data. Provided clarity for leadership action to improve results and employee morale/job satisfaction.•Visualized data in dashboards, reports, content packs and PowerBI apps for consumption by more than 200 users across the value chain (Sales to Support). Enabling near real time monitoring of the NGVL program and supporting capability performance measurementBI/PO:•Product Owner leading BI platform for Next Gen Volume Licensing at MSFT from requirements collection and development to solution deployment and training. Transitioned from waterfall to AGILE development and shared best practices with other LOB's to shift behavior and improve Dev throughput.•Built high performing cross business team completing platform migration and reconstruction of self-serve BI resources for NGVL program. Project completed ahead of schedule with fewer resources than initially planned. •Defined KPI’s for impactful measurement, linking related metrics where appropriate to provide performance evaluation in context. Resulting in more rapid decision making for key business leaders in the Operations organization

Business manager supervising a team of four direct reports conducting: financial planning, analysis, reporting, and compliance for all faculty/staff/trainees in the Division of Substance Abuse. Additionally responsible for first level HR, IT, faculty affairs, and facilities support. The Division of Substance Abuse is a research focused unit within the Yale School of Medicine consisting of nearly 200 personnel, with a combined budget of $26-30 million per year comprised of grants/contracts/gifts/endowment and clinical trial revenue.• Assumed leadership role in a unit with chronic turnover challenges, identified staffing shortfalls and filled skills gaps; implemented ongoing unit skills training and aligned staff into succession plan• Identified inefficient processes, consolidated major transactional workflows; reducing average processing times by 40%, and expected to save more the $25,000 in supply costs annually by implementing (semi) digital approval pipelines • Initiated an ongoing engagement forum with internal customers (research staff) to conduct training and advocacy; resulting in increased compliance and transparency throughout the business unitPrevious- Financial Assistant (11/11-10/12), Accountant 2 (10/12- 2/13)

Finance technician rotated through: military pay, separations, travel, and project finance functions in the US and Iraq. Audited service-members pay/travel/separations packages for compliance; provided financial education/counseling for active duty Marines. Led training for senior administrative staff in implementation of new system; developed standard operating procedures for collection of debt to the US government for I-MEF (more than 43,000 civilians and service-members.) • Conducted more than sixty missions to facilitate multiple currency cash payments for: reconstruction projects, micro-grants, and other payments in Al Anbar Province Iraq. Totaling approximately $6,000,000 over seven months. These projects significantly reduced violent incidents in the area• Lead team of five Marines continuing implementation project for Defense Travel System, supporting over 43,000 military and civilian personnel with training and second tier support• Selected for six month rotation as an instructor for pre-deployment training exercise (Mojave Viper). Furthered cultural and tactical skills of over 18,000 service members prior to deployment to Iraq/Afghanistan, improving combat operational effectiveness

Managed a team of unionized employees in outbound load operations; ensuring safety, quality, and performance standards were met or exceeded. Served as management representative on the retention and safety committees.• Assisted in implementation of service quality initiative (IKWIG) that substantially improved service quality and reduced rework costs• Identified key drivers of employee churn; provided recommendations to management committee and led initiatives that reduced turnover by 10%