Ryan Herbert Email & Phone Number

United Kingdom

Hybrid Infrastructure support, PowerShell automation.JSONPowerShellSQL: Backup Restore QueriesCMDGitAzure, VMs, server ConfigIIS, Certificates, Bindings, RulesGit, BitBucketTerraformMS Teams admin365 Device Endpoint Management

UK London

Core responsibilities included:Managing a team of Service Desk Technicians.Provide training to Service Desk staff.Host weekly Technology meetings to discuss Trends.Act as the support bridge between 2nd & 3rd line.Additional tasks included:Designing, developing and maintaining the Service Desk Knowledge-base (KB) database.Windows 10 device testing; image.

UK London

Core responsibilities included:Providing a secure IT infrastructure and solid 1st-3rd line technical support for staff in all four offices: Aberdeen, Edinburgh, Glasgow and London.Situated in the London office acting as the sole ‘On-Site’ IT support contact, I support and maintain all peripherals and aspects such as UPS, Audio & Visual Systems, Wireless.

UK West Midlands

My main responsibility within the firm initially was to integrate an Excel environment in to our SQL database and then to maintain it daily. This included quarterly stock taking and FIFO accounting but, I soon became involved in all aspects of the business and was tasked with other projects including end of month reporting to the Managing Director as well.