Ryan Barclay Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

As a Project Manager at Link Market Services, I managed corporate actions, stakeholder engagement, shareholder management, project risk management, processing methods, resourcing requirements, internal/external supplier contracts and/or service level agreements. My primary responsibilies were to ensure timely and accurate delivery of projects within budget, while meeting client requirements. I have experience and knowledge of the securities industry and financial markets, including Corporations Law, SCH Business Rules and ASX Listing Rules.I also performed major corporate actions projects such as corporate floats, takeovers, buy-backs, and rights issues, and provide expertise in the securities industry and financial markets. I documented project risks, base assumptions, optimum processing options, and resourcing requirements, and produce project workflow sheets, risk management strategies, assigned roles and responsibilities, and internal/external supplier contracts and/or service level agreements.In my role, I worked with the Corporate Markets division, where I provided project management of corporate actions (e.g. floats, takeovers, buy-backs, rights issues), shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. I prepared project documentation, attend internal/external suppliers to ensure terms of internal/external supplier contracts and/or service level agreements are being met, and ensure that corporate action projects are professionally and thoroughly planned by scoping the project in accordance with the client’s requirements, documenting a project’s base assumptions (e.g. likely volumes), identifying the optimum processing option, and the resourcing requirements.Overall, my role involved managing the execution and delivery of corporate actions projects, ensuring they are completed accurately, efficiently, and within budget.

Brisbane, Queensland, Australia

As the Client Relations Assistant Manager at Link Market Services, I was responsible for ensuring the successful delivery of our services to key clients and investors. This involved understanding and anticipating client needs and acting as a key point of contact. I also managed CRM databases and delivered high-quality reporting and analysis.During my tenure, I coordinated the AGM season, building client relationships and supporting the Client Relationship Group in their efforts to meet client objectives. As the point of contact for clients, I assisted with or project-managed shareholder communications and maintained Link's Clients & Contacts Database. I was also responsible for report production, client and third-party provider liaison, general coordination, preparation and planning of AGMs.To ensure client satisfaction, I managed client relations by ensuring timely and accurate responses to clients' inquiries. I prepared and presented reports to clients regarding their shareholdings and other relevant information. I coordinated with internal and external parties to ensure timely resolution of client issues.Overall, I played a crucial role in maintaining positive relationships with clients, ensuring their needs were met, and promoting the success of Link Market Services.

Brisbane, Australia

As a Customer Service Officer at Link Group, my primary responsibility was to handle a range of superannuation enquiries as the first point of customer contact for REST Industry Super via inbound and outbound calls, email, and written correspondence. I provided efficient and effective resolution of queries by demonstrating subject matter expertise on funds, processes, and procedures and owning complex member queries.In addition to handling customer queries, I was also responsible for preparing reports and coordinating with internal and external parties to ensure timely resolution of client issues. I maintained empathy and resilience when handling difficult or sensitive calls, ensuring that clients felt heard and understood.Working alongside the benefit payments team, I further developed my skills and knowledge in superannuation administration functions, including additional funds. My expertise in superannuation knowledge and processes allowed me to handle complex member queries, providing exceptional customer service to our clients.Overall, my role as a Customer Service Officer at Link Group required excellent communication skills, subject matter expertise, empathy, and the ability to work under pressure while maintaining a high level of accuracy and efficiency in handling customer queries.

Brisbane, Australia

Mr Edwards is a traditional English Alehouse with an impressive kitchen to match. Established as a senior member of staff and beer expert maintaining a list of aproximately 100 beers.

Banff, Alberta

Arts, cultural, & educational institution & conference complex. Employed as a server for Vistas buffet restaurant serving upwards of 450 people. Occasionally assisting as host for both Vistas and the Three Ravens Restaurant and Wine Bar. Assisting in functions ranging from small scale corporate conferences to large scale banquets,formal events and weddings. Managed small retail outlets during the Banff Mountain Film Festival.

Toronto, Canada Area

Private Members only club. Hired to work as a server assisting with functions and a la carte dining. Primary duties were the set up and pack down of function rooms for private parties or to assist with fine dining either for functions or in one of the restaurants. Worked alongside staff either as a server or bartender on functions from informal small groups to formal large scale silver service dinners.

Brisbane, Australia

Worked functions both informal and formal, up to 600 people, bartending or serving. Moved on to restaurant service working a la carte before being promoted to senior staff to oversee the 40 seat fine dining restaurant. Primarily worked as server/bartender/host for breakfast,lunch and dinner shifts and would also supervise other staff for a la carte service, private functions or room service.

Bachelor'S Degree, Finance, General, 5.812

Completed Global Business, International Finance, Risk management and Derivatives, Accounting, Economics 1 and 2, Data Analysis.

Certificate In Governance Practice

Activities and Societies: Accidental Company Secretary Assessing, Analysing and Treating Risk Duties of Officers and Directors Financial.

Diploma, Business, Leadership And Management, Distinctions

A double diploma course covering the Diploma of Business and the Diploma of Leadership and Management. Effective in Project Management.

Certificate Iii In Hospitality, Hospitality

A traineeship course undertaken while employed at The Queensland Club. Covering Preparing and Serving espresso coffee, Developing &.