Ryan Kunjbehari Email & Phone Number

Temple Hills, MD, US

Tallahassee, Florida, United States

• Oversee as well as perform implementations to client systems, for both new and current clients.
• Work escalated calls for service through the appropriate business units to ensure that time commitments are met when dealing with mission critical systems.
• Assist System Admins in monitoring systems in the NOC and work to resolve issues as they arise.
• Maintain active Secret security clearance.

Tallahassee, Florida, United States

• Oversaw the technical support team of professionals.
• Provided day to day oversight.
• Scheduling and performance.
• Developed, implemented, and managed operational standards and escalation procedures to ensure service levels were maintained at a consistent level.
• Consistently reviewed call logs to ensure that tickets were resolved in a timely manner.
• Participated in regular client calls to discuss open issues, review reports, workarounds, and/or upcoming releases inclusive of fixes or enhancements.

Tallahassee, Florida

• Project Lead across multiple assignments with travelling capacity.
• Parsing Subject Matter Expert (SME) utilizing RegEx in XML
• Assisted with Agile Development and Quality Assurance program.
• Created and designed state formats, function keys and transaction definitions.

Tallahassee, Florida Area

• Travelled to customer locations to deploy software solutions.
• Tested software builds.
• Troubleshooted on site software/hardware.
• Trained Interns in the Field Engineering Department to aid in the development and testing of live projects.

Tallahassee, Florida

• Performed Nlets, NCIC and state updates.
• Implemented single user platforms and local area networks including NT, Novell, Linux, and Windows networking.
• JAVA, JavaScript,.NET, XSLT, XML coding languages.
• Installed, configured, and maintained Datamaxx Secure Cloud offerings.
• Created and maintained virtual machine hosts and client virtual machines.

Tallahassee, Florida

• Assisted in the support of Datamaxx’s Active Directory domain of 60+ users.
• Provided hardware and software support across various platforms (servers, desktops, laptops, and mobile devices) to both internal and remote employees.
• Configured new employees’ desktops, laptops, phones, and printers.
• Participated in shadowing Senior Field Engineers in their day to day projects.
• Became proficient in Datamaxx’s proprietary software.

Fort Lauderdale, FL.

• Research reviews, selected cost efficient products.
• Build computers.
• Provide technical phone support.
• Client base of 20+ individuals.
• Designed wireless local area network consisting of a dd-wrt host router, wireless repeater, Xbox 360, and pc/mac clients.

• Managed a crew of two supervisors and five technicians.
• Redesigned network infrastructure of lab, warehouse, and offices.
• Constructed a server rack of six VMWare ESXi based servers housing an environment of Windows Server 2K8, Windows XP and various Linux Distros.
• Installed Windows Deployment, Software Update, Active Directory, Exchange, DNS, and DHCP server.
• Designed and deployed new computer refurbishing training materials.

• Organized projects and conducted orientation for new technicians.
• Ordered and assigned licenses through the Microsoft Registered Refurbishing program.
• Assisted design and implementation of an electronic database that logged hardware donated and refurbished.
• Reviewed the current refurbishing process workflow and updated to meet new standards.
• Aided Project Manager in management of four technicians.

• Refurbished computers for non-profit agencies and individuals of the community.
• Used Wipe-Drive software to erase user sensitive data from hard drives.
• Installed MS XP SP3, MS 2003, and other assorted freeware tools to complete refurbishing process.
• Provided technical support for office staff and tenants.
• Cataloged received donations and facilitated the scrapping or keeping of hardware.

B.S, Information Technology

Activities and Societies: Association for Information Technology Professionals (AITP)

Associate Of Science (A.S.), Pre-Medicine/Pre-Medical Studies

Pre-Nursing Studies

Activities and Societies: Co-ed Step Team, TSA (Technology Student Association.) Co-Ed Step Team