Rylan Joseph Ferrer Email & Phone Number

Las Vegas, Nevada, United States

- Handle requests from various sources, including team members and third-party vendors, using different communication tools to gather necessary information and identify issues.- Assess the urgency of incidents, take immediate action to resolve them within SLA, and escalate complex issues as needed.- Facilitate communication across teams during critical incidents, changes, and deployments; engage with customer service for ticket escalations.- Accurately document actions, follow up on tickets, recommend improvements, and author/update knowledge articles to aid in issue resolution.- Use monitoring tools to detect and address potential issues, coordinate with vendors for troubleshooting, and participate in critical incident and disaster recovery processes.

Las Vegas, Nevada, United States

- Identify and resolve incidents and service requests within agreed Service Level Agreements.-Document best practices for resolving common and unique incidents as knowledge base articles.-Assist in identifying problem management activities, trends, root causes, and corrective actions for issues.-Ensures processes are functioning through monitoring and acting upon them according to standard operating procedures.-Helps facilitate changes to applications using normal, routine, or emergency change processes to reduce risk of availability, performance, security and compliance of business services impacted by the change.-Assists in the configuration and setup of applications and supporting databases.-Performs testing activities (e.g. developing test plans, determining test case, reporting test results and defects) to ensure delivered application meets customer requirements and that minimal UAT and production defects are realized.-Works collaboratively with development and operations staff to develop, maintain, and enhance workflows.-Coordinates vendor support of applications.

Las Vegas, Nv

-Develop relationships, trust, and credibility with customers and end users.-Monitor applications for issues, initiating necessary maintenance or patches by contacting the Development team.-Updates system configurations as new sites and devices are stood up.-Assists in the configuration and setup of applications and supporting databases.

Las Vegas, Nevada, United States

Oversee over 40 employees while maintaing a positive and efficient work environment. Coordinate all recruitment, interviewing, and hiring efforts for the shop. Subsequently, handle the training of new employees and documentation procedures. Provide coaching opportunities to crew members and endorse the growth of future shift leaders/managers. Monitor staffing needs, crew performance, and all necessary: equipment, parts, local health standards and codes. Demonstrate expertise with company's scheduling system, taking into account: new schedulers, feedback from Operator on labor costs, and employee feedback. Meet with Operator and Regional Manager biweekly to discuss personnel, sales statistics, and shop operation.

Las Vegas, Nevada Area

Monitor the quality of drinks that are going out the window. Lead each shift with a fun loving attitude, and to create a mind blowing environment that makes a massive difference for our customers and crew members. Set up the next shift for success in all areas. Count the tills, deposit cash, restock, product, put away orders, meet cleanliness standards, etc. Share feedback with Shop Managers in order to help the crew grow.

Las Vegas, Nevada Area

At The Home Depot, I work with renting out, cleaning, and servicing essential tools required by customers in order to complete their projects. I also help locate and restock merchandise on the sales floor. In addition, I have experience in preparing, tracking, and packaging online orders.