Rylan Joseph Ferrer Email & Phone Number

Las Vegas, Nevada, United States

- Handle requests from various sources, including team members and third-party vendors, using different communication tools to gather necessary information and identify issues.- Assess the urgency of incidents, take immediate action to resolve them within SLA, and escalate complex issues as needed.- Facilitate communication across teams during critical.

Las Vegas, Nevada, United States

- Identify and resolve incidents and service requests within agreed Service Level Agreements.-Document best practices for resolving common and unique incidents as knowledge base articles.-Assist in identifying problem management activities, trends, root causes, and corrective actions for issues.-Ensures processes are functioning through monitoring and.

Las Vegas, NV

-Develop relationships, trust, and credibility with customers and end users.-Monitor applications for issues, initiating necessary maintenance or patches by contacting the Development team.-Updates system configurations as new sites and devices are stood up.-Assists in the configuration and setup of applications and supporting databases.

Las Vegas, Nevada, United States

Oversee over 40 employees while maintaing a positive and efficient work environment. Coordinate all recruitment, interviewing, and hiring efforts for the shop. Subsequently, handle the training of new employees and documentation procedures. Provide coaching opportunities to crew members and endorse the growth of future shift leaders/managers. Monitor.

Las Vegas, Nevada Area

Monitor the quality of drinks that are going out the window. Lead each shift with a fun loving attitude, and to create a mind blowing environment that makes a massive difference for our customers and crew members. Set up the next shift for success in all areas. Count the tills, deposit cash, restock, product, put away orders, meet cleanliness standards.

Las Vegas, Nevada Area

At The Home Depot, I work with renting out, cleaning, and servicing essential tools required by customers in order to complete their projects. I also help locate and restock merchandise on the sales floor. In addition, I have experience in preparing, tracking, and packaging online orders.