Customer Success, Lead
Current
Mar 2024 - Present
AeroLeads people directory · profile
Rylan Carpena Email & Phone Number
Customer Success leader | ex-Carta | ex-Oracle
at
SpotDraft
1 work email found
@esharesinc.com
6 phones found area 415, 650, and 888
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success leader | ex-Carta | ex-Oracle
Location
San Francisco, California, United States
Who is Rylan Carpena? Overview
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Quick answer
Rylan Carpena is listed as Customer Success leader | ex-Carta | ex-Oracle at SpotDraft, based in San Francisco, California, United States. AeroLeads shows a work email signal at esharesinc.com, phone signal with area code 415, 650, 888, and a matched LinkedIn profile for Rylan Carpena.
Rylan Carpena previously worked as Customer Success, Lead at Spotdraft and Partner; CS Consultant at Redrock Partners. Rylan Carpena holds Ba, Linguistics; American Studies; Minor: Music from University Of California, Berkeley.
Company email context
Email format at SpotDraft
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{first}@esharesinc.com
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AeroLeads found 1 current-domain work email signal for Rylan Carpena. Compare company email patterns before reaching out.
Profile bio
About Rylan Carpena
With over 15 years of experience in customer success, I am passionate about helping companies create and deliver value to their customers. As a Customer Success/Experience leader, I have most recently worked with early to mid-stage SaaS companies to build out their customer experience (CX) organizations, go-to-market strategies, and retention and expansion goals.My core competencies include building and scaling customer-facing teams, managing high-profile client relationships, facilitating product implementations and upgrades, leading project and product management, and developing marketing communications and events. I have successfully applied these skills in various industries and settings, from startups to large corporations, from telephony software to knowledge integration platforms. I am also proficient in CRM software, multiple languages, and creative tools. I enjoy collaborating with diverse and talented teams, learning new technologies and trends, and solving complex challenges.
Listed skills include Crm, Management, Unix, Enterprise Software, and 22 others.
Current workplace
Rylan Carpena's current company
Company context helps verify the profile and gives searchers a useful next step.
17 roles
Rylan Carpena work experience
A career timeline built from the work history available for this profile.
Partner; Cs Consultant
CurrentHelping early-stage companies build out their CX organizations, go-to-market strategies, customer pilot programs, early product adoption, and collecting feedback for product improvement.
Jan 2022 - Present
Customer Success Lead
Bonterms is revolutionizing how deals get done by providing Standard Agreements and hosting two parties of a deal a neutral, third-party platform to get deals done faster.As the foundational Customer Success Lead, I am putting the Customer Pilot Program into action and accelerating adoption of the Bonterms Platform. Creating opportunities for our customers to succeed while also collecting valuable data and feedback to take the product to the next level.
Oct 2023 - Feb 2024
Customer Success Director
Onna is the world’s first Knowledge Integration Platform that continuously and automatically connects to the most popular collaborative applications, such as Slack, Zoom and G-Suite. Onna helps organizations collect and preserve data in a defensible manner for eDiscovery, archiving, and compliance purposes and makes it easier for people to find their knowledge wherever it might be.
Feb 2021 - Jul 2022
Director, Customer Success
As the company’s first full-time go-to-market hire, I built and scaled the post-sales customer lifecycle strategy. Working mostly with customer teams in the legal space, my team and I helped build and support software that would use AI and machine learning to analyze and extract contract terms. My team focused on customer retention and expansion.
Jul 2019 - Jan 2021
Enterprise Customer Success Manager, Lead
Served as the primary post-sales point-of-contact for Humanity’s top enterprise portfolio of customers; interacting with various levels of management, key stakeholders, and C-level executives. I also led and grew a global team of 4 Technical Success Managers.
Jan 2018 - Jul 2019
Head Of Onboarding
Built and scaled an 8-person customer onboarding team from scratch to manage new customers’ implementation onto Carta’s capitalization table management and electronic securities issuance software.
Jan 2016 - Jan 2018
Sr. Technical Program Manager, Regional Lead
Led a regional team of 5 Technical Account Managers based in the San Francisco Bay Area to support multiple Oracle products: Oracle Knowledge (formerly InQuira), Oracle Communications, Oracle E-Business Suite, and PeopleSoft.
Oct 2009 - Jan 2016
Language Engineer (Professional Services)
Inquira (Acquired By Oracle)
Provided managed services for our top enterprise customers on long-term engagements and projects both for cloud and on-prem implementations.
Oct 2009 - Sep 2011
Lecturer
Aug 2008 - May 2010
Graduate Student Services Associate
Aug 2008 - Aug 2009
Business Operations & Grants/Funds Project Manager
Built-out a Business Operations team from scratch to support the Grants and Funds office. Managed research funds/budgets of around $30MM per fund/project for 5 labs/principal investigators for the School of Public Health.
May 2007 - Aug 2008
Computational Linguist & Continual Refinement
Jun 2006 - May 2007
Marketing Intern
Jul 2005 - Jun 2006
Student Orientation Counselor
Nov 2004 - May 2006
Human Resources Assistant/Intern
Aug 2002 - Jul 2005
Marketing Intern
Apr 2003 - Oct 2004
3 education records
Rylan Carpena education
Ba, Linguistics; American Studies; Minor: Music
University Of California, Berkeley
Ma, Linguistics
San José State University
Certificate, Computational Linguistics
San José State University
FAQ
Frequently asked questions about Rylan Carpena
Quick answers generated from the profile data available on this page.
What company does Rylan Carpena work for?
Rylan Carpena works for SpotDraft.
What is Rylan Carpena's role at SpotDraft?
Rylan Carpena is listed as Customer Success leader | ex-Carta | ex-Oracle at SpotDraft.
What is Rylan Carpena's email address?
AeroLeads has found 1 work email signal at @esharesinc.com for Rylan Carpena at SpotDraft.
What is Rylan Carpena's phone number?
AeroLeads has found 6 phone signal(s) with area code 415, 650, 888 for Rylan Carpena at SpotDraft.
Where is Rylan Carpena based?
Rylan Carpena is based in San Francisco, California, United States while working with SpotDraft.
What companies has Rylan Carpena worked for?
Rylan Carpena has worked for Spotdraft, Redrock Partners, Bonterms, Onna, and Contract Wrangler, Inc..
How can I contact Rylan Carpena?
You can use AeroLeads to view verified contact signals for Rylan Carpena at SpotDraft, including work email, phone, and LinkedIn data when available.
What schools did Rylan Carpena attend?
Rylan Carpena holds Ba, Linguistics; American Studies; Minor: Music from University Of California, Berkeley.
What skills is Rylan Carpena known for?
Rylan Carpena is listed with skills including Crm, Management, Unix, Enterprise Software, Leadership, Natural Language Processing, Knowledge Management, and Linguistics.
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