With over 15 years of experience in customer success, I am passionate about helping companies create and deliver value to their customers. As a Customer Success/Experience leader, I have most recently worked with early to mid-stage SaaS companies to build out their customer experience (CX) organizations, go-to-market strategies, and retention and expansion goals.My core competencies include building and scaling customer-facing teams, managing high-profile client relationships, facilitating product implementations and upgrades, leading project and product management, and developing marketing communications and events. I have successfully applied these skills in various industries and settings, from startups to large corporations, from telephony software to knowledge integration platforms. I am also proficient in CRM software, multiple languages, and creative tools. I enjoy collaborating with diverse and talented teams, learning new technologies and trends, and solving complex challenges.