• ServiceNow CMDB (Configuration Managment Database)Data Management: Managed and maintained the CMDB for the Cyber division. This ensures accurate and up to date asset and application information• Collaboration with Technical and Non-Technical leaders: Working across teams, departments, and stakeholders to effectively communicate technical information in relevant terms• CMDB Ownership Identification: Led research and solutioning of unaffiliated and unpatched systems to remediate risk to the company and ensure accurate billing of assets. Partnered with Application Owners and Technical leads to correct, review, and update CMDB data to ensure data integrity.• Continuous improvement of processes: Implementing new AI and Machine Learning tools such as ChatGPT, AItrium, and Sage to streamline everyday tasks

• Configuration defect remediation initiative: Successfully led a company wide program to reduce the amount of configuration defects by 85%. • Through the use of effective communication, data visualization, and tracking I lead a team engaging application owners to address vulnerabilities related to configuration defects• Reporting and deploying compliance agents: Working with various teams and divisions to deploy critical Agents, such as Tanium, Crowdstrike, and Splunk• Risk based reporting: Prioritized actionable metrics to classify and order defects, assessing and mitigating risks based on severity and potential impact

• On Call DevOps Engineer: Supported uComm application operations, proactively troubleshooting and resolving critical issues. Utilizing the Agile framework we were able to mitigate incoming outages and minimize application downtime• Application performance monitoring: Monitoring JBoss and PCF applications, escalating and resolving serious issues to prevent serious outages. Investigating incident tickets within splunk logs to reach actionable insights on the root cause• Designing, maintaining, and improving Splunk dashboards for internal usage and for external reporting metrics

• Developed an application for a client in React Native• Implemented Login and Registration pages that communicated with the app's API• Infinite Scrolling home page with live updates from the server

• Operate reimaging tasks and delivered necessary maintenance to non-functioning lab computers• Provide technical assistance and troubleshooting for users in the computer lab• Report statistics on lab machines when necessary for repairs• Replace and removed non-functioning equipment• Assembled and upgraded an on-campus computer lab for an Office of Provost classroom

Primary Responsibilities• General development, implementation, maintenance of the website• Monitor web traffic and performance• Identifying, preventing and resolving issues• Using Google Analytics to collect, measure, analyze website data • Using Hotjar to make sense of how people are using the website and optimizing the website based upon this data• Providing weekly, monthly, situational analytics reports on site activity, focused on highlighting changing trends and providing context to increase retail web sales (page views, audience reports, e-commerce reports, social/digital advertising ROI, behavioral flows)Analytical goals:• Site design and redesign• Increase web traffic• Increase session and time on site averages• Consistent product page improvements• Analyze, update and enhance SEO daily

• Worked alongside the production manager and developers to ensure quality control and assurance during the production of applications• Coordinated with and updated customers during development to deliver customer assurance• Managed and updated internal websites and quality assurance test procedures• Collected weekly growth rates into a monthly report• Managed and created internal organization documentation on applications and protocols • Produced weekly documents detailing various statuses of all current projects• Helped operate an Agile development environment