Rylan Chapman Email & Phone Number

Opelika, AL, US

Remote

• ServiceNow CMDB (Configuration Managment Database)Data Management: Managed and maintained the CMDB for the Cyber division. This ensures accurate and up to date asset and application information
• Collaboration with Technical and Non-Technical leaders: Working across teams, departments, and stakeholders to effectively communicate technical information in relevant terms
• CMDB Ownership Identification: Led research and solutioning of unaffiliated and unpatched systems to remediate risk to the company and ensure accurate billing of assets. Partnered with Application Owners and Technical.
• Continuous improvement of processes: Implementing new AI and Machine Learning tools such as ChatGPT, AItrium, and Sage to streamline everyday tasks

Remote

• Configuration defect remediation initiative: Successfully led a company wide program to reduce the amount of configuration defects by 85%.
• Through the use of effective communication, data visualization, and tracking I lead a team engaging application owners to address vulnerabilities related to configuration defects
• Reporting and deploying compliance agents: Working with various teams and divisions to deploy critical Agents, such as Tanium, Crowdstrike, and Splunk
• Risk based reporting: Prioritized actionable metrics to classify and order defects, assessing and mitigating risks based on severity and potential impact

Greater Atlanta Area

• On Call DevOps Engineer: Supported uComm application operations, proactively troubleshooting and resolving critical issues. Utilizing the Agile framework we were able to mitigate incoming outages and minimize.
• Application performance monitoring: Monitoring JBoss and PCF applications, escalating and resolving serious issues to prevent serious outages. Investigating incident tickets within splunk logs to reach actionable.
• Designing, maintaining, and improving Splunk dashboards for internal usage and for external reporting metrics

Auburn, Alabama

• Developed an application for a client in React Native
• Implemented Login and Registration pages that communicated with the app's API
• Infinite Scrolling home page with live updates from the server

Auburn, Alabama Area

• Operate reimaging tasks and delivered necessary maintenance to non-functioning lab computers
• Provide technical assistance and troubleshooting for users in the computer lab
• Report statistics on lab machines when necessary for repairs
• Replace and removed non-functioning equipment
• Assembled and upgraded an on-campus computer lab for an Office of Provost classroom

Auburn, Alabama

• Primary Responsibilities
• General development, implementation, maintenance of the website
• Monitor web traffic and performance
• Identifying, preventing and resolving issues
• Using Google Analytics to collect, measure, analyze website data
• Using Hotjar to make sense of how people are using the website and optimizing the website based upon this data

Auburn, Alabama Area

• Worked alongside the production manager and developers to ensure quality control and assurance during the production of applications
• Coordinated with and updated customers during development to deliver customer assurance
• Managed and updated internal websites and quality assurance test procedures
• Collected weekly growth rates into a monthly report
• Managed and created internal organization documentation on applications and protocols
• Produced weekly documents detailing various statuses of all current projects

Bachelor Of Science - Bs, Management Information Systems And Services

Activities and Societies: Auburn University MIS Association

Bachelor'S Degree, Management Information Systems, General