Wellness Membership Associate
CurrentSchedule, check-in & check-out client appointments in-studio and over-the-phone, interacting with anywhere from 10-30 clients over a typical shift.Deliver an exceptional customer service experience, and build and maintain client relationships, while clearly upholding and practicing studio policies.Manage flow of a 900+ member studio, often servicing multiple clients at-desk and/or over-the-phone at once.Meet monthly membership sales and conversion-rate goals.Be able to explain basic massage terminology and types offered and performed by studio, as well as related specialties and unique capabilities of studio’s licensed massage therapists.