Inside Sales Representative, Account Management, Logistics, Fulfillment, and Technical Support for Wide Format Printers:Answer Inbound emails and service calls from customers throughout the USScheduling the service technicians to assigned locations and working to ensure parts are onsite prior to the jobKeeping a 75% “Won” proposal rate with new and existing customers for service calls and part requestsCalling our Vendors for technical support and parts verification before we quote the proposal to the service customerEnsuring the maximum amount of profit on logistics and parts orders for Wide Format PrintersUtilizing Quick Books for Accounts Receivable, invoice generation, and CRM (ServiceLedger)Assistant to the Equipment Sales Manager and Co-Owner of Grafx NetworkResolving service call escalations with customers and technicians. Hands on mechanical adjustments and installations for Wide Format Printers and accessory components.

Scheduler for Missouri, Pennsylvania, Wisconsin, and back up Scheduler for Georgia LED InventoryMonitor Video Links to LED Billboards for malfunctions, outages, and design schedule rotationAssisting Corporate and Remote Market Managers with display escalations, proof of performance documentation, and LED Billboard chartingAssisting Marketing Clients with scheduling resolutions for revenue purposesSend confirmation emails upon charting and postings of new creative and/or copy changesUpload the LED schedule to the intranet at least every other dayCompare the LED schedule to the actual schedule running on the signs at least twice a weekProactively follow up with the market manager and/or customer regarding new postings if artwork is not received within 2-3 business days before contract start dateSet up and maintain live data feeds (specifically RSS, XML, Twitter, etc.) in digital softwareLink data feeds for sport scores, headline news, weather reports, twitter messages, etc. and format into creative filesAssist management in finding ways to increase occupancy and maximize revenue

Supported Microsoft with SPLA Licensing Internal Inbox Created and distributed internal newsletter communications for Microsoft FTE'sGenerated and maintained Service Level Agreements on all Key Product Indicators put forth by Microsoft and Merit Mile Obtained Tier 100 and 200 level experience for all Microsoft Hosting SPLA licensing and cloud platformsAssisted the Licensing Sales Specialists with SKU and pricing determinants per the Services Provider User Rights documentationMaintained metrics for Microsoft regarding region and associate product request inquiry submissionsProcured Marketing leads for Merit Mile with call-down support for net new customers

Quota carrying sales representative for Technical Support servicesConsistently beat quota expectations assigned Manage sales and order execution process for Citrix customers that procure Citrix products and services Vast experience with all MS Windows Applications, (Access, Excel, PowerPoint, Outlook, and Explorer)SAP R3 expertise in Finance and FulfillmentExtensive training, selling, and discussing network hardware such as Netscaler and Branch Repeater

Supported fulfillment of electronics software and hardware appliances Daily SAP (ERP) R3 transactions for FBL5N, VA03, Zotrax and QBDETAIL Worldwide Readiness Trainer and QA for India Region based Order Services departmentAchieved highest volume of quarterly orders processed Q42009 and Q22010SCM Escalation POC for all order types and contracted end users

Managed team workforce regarding inbound Dell returns for refurbishmentsReported damaged returned goods via Logistics to Dell Supply Chain Management Conducted inspections and diagnosis of damaged and returned PC hardwareWorked with GENCO Logistics staff for resolutions and status regarding RMA's

Hardware Networking platforms at Citrix Systems Inc. Set-up and management of Third Party Contract Manufacturer c/o Flextronics logistics Sales Support/Operations on managing cross functional projects within Citrix Solving discrepancies with inventory management and customer requests Liaison for Operations/Materials Director of Manufacturing Delivered SOX compliance solutions for audit teams on procedures and policies Completed task for Supply Chain on BOM approvals and implementations via SAP Maintained 100% service level agreement (SLA) to all customers