Rylee Wolfrom Email & Phone Number

Destin, Florida, United States

Operational Leadership: manage & direct daily operations of six food and beverage outlets, maintaining high standards of service and efficiency by tailoring operational strategies to the distinct needs of each outlet, from the intimate setting of fine dining to the quick service of the coffee shop.Staff Management: Recruit, train, and supervise a diverse team, fostering a collaborative and professional employee focused work environment. Provide & develop specialized training to staff, focusing on the unique service standards of each outlet.Technological Integration:Manage OpenTable experiences, reservations, ensuring smooth booking processes and optimal table management.Oversee the backend of the point-of-sale (POS) system to ensure accurate transaction processing, reporting, pricing,and inventory management.

Destin, Florida, United States

Managed day-to-day FOH operations to drive quality, standards and exceed customer expectations.Managed schedules, training, & employee performance reviews. Maximized guest experience by cultivating knowledgeable service-oriented staff.Created & facilitated Brew Master roles, responsibilities & operational procedures. Created & facilitated the implementation of FOH procedures, employee guidelines, and training programs to maximize efficiency.Oversaw balancing of cash registers, transactions, house accounts, and bank depositsReduced turn-over rates & increased employee loyalty by ensuring my team feels valued for their accomplishments. Worked to cultivate a positive company culture. Leading by example, earning the respect of my team, and by seeking to teach and invest in quality staff members.

Miramar Beach, Florida, United States

Provided team leadership and Increased employee efficiency by coaching & mentoring staff members on service practices & company procedures.Assisted team members in building menu expertise; to answer questions regarding menu item sourcing, ingredients and detailed cooking methods.Helped manager maintain standards of service and quality in daily operations, stepping into other FOH roles as needed.Analyzed product & sales reports in relation to restaurant's needs & adjusted personal sales goals accordingly.Developed and maintained long lasting relationships with customers & wine distributors through account development.

Destin, Florida, United States

Used strong negotiating talents to increase revenue & facilitate customer buying decisions.Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.Completed daily procedure checklist & communicated changes to upper management, servers and kitchen staff.Asked customers for feedback, solved problems, provided additional items throughout dining experience.

Michigan, United States

Researched, planned & set up attractive and informative exhibits by staying abreast of latest trends and strategies.Assisted in managing patrons' book clubs, meetings & special programs. Improved success rates of programs by making proactive adjustments based on community needs. Mentored library volunteers & coordinated work assignments.Oversaw monthly collections & maintained high payment rates by building positive relationships with patrons