Rylee Finigan Email & Phone Number

Toronto, Ontario, Canada

Peterborough, Ontario, Canada

-Responsible for hiring, training and team performance management. Took on Training Manager role developing high performing teams of 5-10 employees. Conducted monthly 1:1's to review results, create measurable goals, and give consistent feedback. -Directed, motivated & led team with a positive energy & strong floor presence, analyzing KPI opportunities during peak segments and providing in the moment coaching. -Reviewed sales reports with a strong understanding of data, reported results/achievements/impacts/actions in month end reports and created a one page document to streamline all store results in one place - saving time and increasing productivity on admin days-Led with a customer first approach, building genuine connections and making personalized recommendations through active listening. -Increased Customer Engagement score by sharing comments with team, using shop floor trials to identify customer servicing opportunities, and customer sampling. -Experience with rolling out PIP's to improve performance as well as MDR's to ensure new hires are on track in their learning journey/ ensure consistent feedback. -Executed event flips and ensured Visual Merchandising standards were being met.-Recognized business trends, scheduled to peak traffic (consistently over 90% peak coverage) and managed labor costs.-Led bi-annual Physical Inventories, achieving low shrink results above company target with improvement YOY. Conducted and trained team on bi-weekly cycle counts & weekly low on hands to keep accurate stock levels. -Ensured FIFO standards were met by creating a 12 mth batch code tracker, utilizing a stickering system, walking new hires through process of stock pulls/ batch code sheet, and encouraging sell through of markdowns through product placement

Peterborough, On

Bobcaygeon, Ontario, Canada

Whitby, Ontario, Canada

As an Independent Consultant I sold consumer goods from home for Scentsy Inc from 2011-2013. Built my own clientele focusing on customer loyalty while developing sales and customer servicing skills.