Ryley Boyd, Mcsa, Ccna

Ryley Boyd, Mcsa, Ccna Email and Phone Number

Server Analyst @ AGLC
Edmonton, AB, CA
Ryley Boyd, Mcsa, Ccna's Location
Edmonton, Alberta, Canada, Canada
Ryley Boyd, Mcsa, Ccna's Contact Details

Ryley Boyd, Mcsa, Ccna work email

Ryley Boyd, Mcsa, Ccna personal email

n/a
About Ryley Boyd, Mcsa, Ccna

Ryley Boyd, Mcsa, Ccna is a Server Analyst at AGLC. They possess expertise in windows server, active directory, help desk support, troubleshooting, information technology and 28 more skills.

Ryley Boyd, Mcsa, Ccna's Current Company Details
AGLC

Aglc

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Server Analyst
Edmonton, AB, CA
Website:
aglc.ca
Employees:
937
Ryley Boyd, Mcsa, Ccna Work Experience Details
  • Aglc
    Server Analyst
    Aglc
    Edmonton, Ab, Ca
    View
  • Shing Digital
    Project Analyst
    Shing Digital Mar 2023 - Present
    Edmonton, Alberta, Canada
    View
  • Next Digital
    Project Specialist
    Next Digital Sep 2019 - Mar 2023
    Alberta, Canada
    Design and execute projects including new infrastructure migrations, Office 365 migrations, Application upgrades, and network design changes. Working often with Fortinet firewalls,Windows Server OS, VMWare, and HP and Dell Switches
  • Next Digital
    Senior Support Specialist
    Next Digital Jun 2018 - Sep 2019
    Supporting our largest single client and their Citrix XenDesktop environment which uses Machine Creation Services to provide a non-persistent VDI to users. My primary responsibilities are to support and help lead a team of 5 support specialists, handle escalations, lead and execute projects most of which were application upgrades and new implementations.
  • Next Digital
    Field Technician
    Next Digital Nov 2014 - Jun 2018
    Edmonton
    As part of a team, and in some case as the lead technician, I support operations for assigned small and medium sized clients with Windows Server and Fortinet Firewall infrastucture. I handle emergency outages that require an on-site presence. I take parts in projects including migrations to IaaS and Network Infrastructure Upgrades.
  • Netsmart Inc.
    Network Administrator
    Netsmart Inc. Jun 2014 - Sep 2014
    Edmonton, Canada Area
    As the primary and single assigned technician I supported client in all capacities from general operations to upgrades and improvements in Windows Server and Fortinet Firewall environments.
  • Ledcor
    Deskside Support Technician
    Ledcor Oct 2013 - Jun 2014
    Calgary, Canada Area
    As the single technician at a satellite site I supported all client needs including desk side support and infrastructure administration in a Windows Environment. I took the initiative to improve rack cabling cleanliness and labelling.
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  • Compucom
    Windows Server Administrator
    Compucom Jan 2012 - Sep 2012
    Calgary, Canada Area
    • Coordinated Windows system administrators by delegating server by deployment type and patching day• Performed change management duties• Assisted in patching duties using WSUS, SMS 2003, and SCCM 2007• Assisted in re-engineering Windows server patching process• Used SCCM 2007 web reporting, and MBSA to generate non-compliance reports• Provided solutions to ongoing compliance issues• Corrected Widows Server licensing issues
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  • Compucom
    Helpdesk Subject Matter Expert
    Compucom Feb 2011 - Jan 2012
    • Handled tier 1 overflow calls daily• Technical advisor to call center agents• Monitored agency calls and ticket logs, then scored and provided 1 on 1 feedback based on Six Sigma process• Call center stat reporting• First point of contact for escalations• Reduced monthly complaints by approx. half, from 45 to 20. • Trained service desk analysts on troubleshooting procedures and team processes• Knowledgebase base document creation and service desk process creation• Ran monthly meetings
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  • Compucom
    Service Desk Analyst
    Compucom Aug 2010 - Feb 2011
    Calgary, Canada Area
    • Citrix and F5 VPN remote access support• Microsoft Office 2003 and 2007 troubleshooting and how-to support• Microsoft Windows XP and 7 troubleshooting and expertise including: performance issues, driver issues, registry adjustments, adding network drives, and adding printers• Desktop and Notebook hardware troubleshooting• Symptom gathering and tier 1 Oil &Gas industry software support
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  • Nexen Inc.
    Support Analyst
    Nexen Inc. Aug 2009 - Aug 2010
    Downtown Calgary
    • Windows XP & 7 support, Microsoft Office 2003 support• Active Directory support including password resets and security group adjustments• Performed Cisco WAP guest account administration and FTP account administration• Citrix troubleshooting and support• PC and Notebook troubleshooting• Mobile support• Proficient using the Remedy ticketing system• Monitored and administrated the account termination process for the helpdesk• Front end support for Intranet issues in a Domino environment • Supported all global applications without dedicated support
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  • Jardine Lloyd Thompson
    It Analyst
    Jardine Lloyd Thompson 2007 - 2008
    • Supported a Citrix environment using the Citrix management and administration consoles• Active Directory administration including user account creation, security group adjustments, and password resets• Maintained and configured local and network printers and their print servers• Troubleshot printer issues and aided in printer repair alongside 3rd party technicians• Performed backup operations with tape libraries and Symantec Backup Exec• Supported IP telephony system using Avaya Site Administration tool• Blackberry support and BES administration• Became fluent in supporting the company’s primary insurance software TAM• Performance monitoring using Process Explorer and network monitoring using the Orion web tool• PC imaging using Norton Ghost, and network book utilities• Desktop and Notebook repair
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Ryley Boyd, Mcsa, Ccna Skills

Windows Server Active Directory Help Desk Support Troubleshooting Information Technology Vmware Windows Xp Windows 7 Citrix Technical Support Servers Operating Systems Networking Infrastructure Microsoft Exchange Sharepoint Blackberry Dns Sccm System Administration Hardware Windows Computer Hardware System Deployment Software Installation Network Administration Technical Recruiting Leadership Microsoft Technologies Cisco Technologies Dhcp Software Documentation Bmc Remedy

Ryley Boyd, Mcsa, Ccna Education Details

Frequently Asked Questions about Ryley Boyd, Mcsa, Ccna

What company does Ryley Boyd, Mcsa, Ccna work for?

Ryley Boyd, Mcsa, Ccna works for Aglc

What is Ryley Boyd, Mcsa, Ccna's role at the current company?

Ryley Boyd, Mcsa, Ccna's current role is Server Analyst.

What is Ryley Boyd, Mcsa, Ccna's email address?

Ryley Boyd, Mcsa, Ccna's email address is rb****@****ital.ca

What schools did Ryley Boyd, Mcsa, Ccna attend?

Ryley Boyd, Mcsa, Ccna attended Northern Alberta Institute Of Technology / Nait.

What skills is Ryley Boyd, Mcsa, Ccna known for?

Ryley Boyd, Mcsa, Ccna has skills like Windows Server, Active Directory, Help Desk Support, Troubleshooting, Information Technology, Vmware, Windows Xp, Windows 7, Citrix, Technical Support, Servers, Operating Systems.

Who are Ryley Boyd, Mcsa, Ccna's colleagues?

Ryley Boyd, Mcsa, Ccna's colleagues are Angela Hunter, Abbas Rastgar, Matthew B, Nichole Doering, Kari-Lyn Bolen, Danielle Tkachuk, Gordon Bull.

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