Responsible for Americas Customer Success Management (CSM) and Technical Account Management (TAM) organizations consisting of well over 100 professionals with focus on customer outcome attainment subscription revenue retention and adoptionResponsible for worldwide Customer Success Engineering team of 40+ professionals driving subscription service onboarding and post-sale technical risk mitigationFormal liaison between Customer Success and product management/engineering to consolidate and prioritize customer feedback and enhancement needs

Grew diverse team by 50% and balanced cost envelope with coverage via innovative coverage modelsResponsible for worldwide Customer Success Engineering team of 40+ professionals driving subscription service onboarding and post-sale technical risk mitigation

Implemented worldwide Customer Success Engineering program, standardizing cloud onboarding motion and post-sale technical engagement across customer baseDesigned scopes, playbooks, engagement lifecycle and operationalized within first quarter of taking role, driving significant reduction in average onboarding time across customer base

Responsible for team of technologists handling enterprise architecture in the Central United States and CanadaProvided or assigned oversight for all Professional Services technical implementations in the Central United States and Canada, including deliverable quality assurance Supported pre-sales activities, including architecture workshops, ROI discussions and executive guidance accounting for tens of millions in product sales influenced each quarter

Assisted in enterprise implementation planning, instrumental to facilitating product and services salesProvided technical oversight for execution of Citrix Professional Services projects in the central United States Developed technical training plans for Central Region Professional Services team members

Assisting with and architecting large enterprise deployments of Citrix technologiesProviding technical and project guidance during analysis, design and deployment phases

Assisting with large enterprise deployments of Citrix technologies Provide technical and project guidance during analysis, design and deployment phases

Facilitate customer success when implementing various Citrix technologies.Provide assessment, design, build, test and roll-out support for customers.

Ensure customer success when implementing various Citrix technologiesProvide assessment, design, build, test and roll-out support for customers

Designed, tested, optimized and automated an acoustic calibration system, which has been used successfully to quantify experimental results Assisted with both in vitro and in vivo experiments by serving as the technician for measurement and recording systems Trained under machine shop expert, skills learned were crucial when machining precise custom parts used to prototype and construct designs