As a highly analytical and goal-oriented professional, I bring extensive experience in leadership, training and development, performance assessment, and organizational improvement. Throughout my career, I have demonstrated a proven ability to direct high-performing and diverse teams to deliver world-class customer service and support.Most recently, I served as a National Account Specialist where I acted as a tactical resource for a portfolio of 40 National Account clients. My role involved providing expert guidance on Bullhorn products, marketplace partners, support escalations, implementations, and contract renewals. I also negotiated pricing, drafted contracts, and created executive business reviews and product demonstration materials.I pride myself on my ability to surpass performance targets and ensure optimal client service and success. I am adept at developing innovative solutions to resolve client complaints and address unique client needs, consistently enhancing the overall customer experience. My focus on business planning and operations improvement has led to significant growth and performance enhancements within the Customer Success team. I excel at analyzing performance data to optimize adoption, improve client experience, and reduce churn.People management is another area where I have made substantial contributions. I've trained new and existing employees on team and company policies, products, and procedures, facilitated open communication, and fostered a collaborative environment. My efforts in human resources administration include leading hiring processes, establishing performance plans, and overseeing employee career progression.Key achievements in my career include cultivating a highly diverse team of Customer Success professionals, exceeding 98% ARR retention and 95% logo retention year-over-year, developing a successful transition plan to migrate over 450 clients to an updated platform, and guiding numerous team members to promotions within the company.I hold a Bachelor of Science in Agricultural Education from the University of Missouri-Columbia. I am passionate about leveraging my skills and experience to drive efficiency and growth, and I thrive in high-pressure environments where meeting tight deadlines is crucial.I am always open to connecting with like-minded professionals and exploring opportunities to contribute to innovative and dynamic teams.