Ryoki C. Email & Phone Number

Yokohama, Kanagawa, Jp

Tokyo, Japan

・Responsible for handling English and Japanese calls to Oracle Support ・Responsible for translations when customer requires local language support・Helps in interpretation for meetings with engineers and customers・Used required systems to research/troubleshoot customer entitlement and My Oracle Support issues・Monitored specific queues for service requests that are unassigned, local language, route failures and exception service requests, routing or assigning as necessary・Responded quickly to customer requests for escalations・Contributed to process and system development and knowledge management both internal and external

・Dispatched to a measuring equipment manufacturer under the Sales & Services Division for exporting.・Handled paperwork such as Invoices and Proforma Invoices for international clients. ・Prepared shipping documents for product exports and interacted with brokers. ・Contacted respective teams for adjustment of delivery dates.

広域東京エリア

・Japanese/English interpretation and translation of on-site communication between Walt Disney Imagineering, their Japanese counterparts, general contractors, and all other stakeholders for the expansion development of Tokyo Disney Sea・Conducted consecutive interpretation for meetings both on-site and remotely・Translated meeting materials, e-mails, and technical documents・Compiled and edited a shared glossary for interpreters・Accompanied colleagues in business trips for factory visits

Tokyo, Japan

・Responsible for handling English and Japanese calls to Oracle Support ・Responsible for translations when customer requires local language support・Used required systems to research/troubleshoot customer entitlement and My Oracle Support issues・Monitored specific queues for service requests that are unassigned, local language, route failures and exception service requests, routing or assigning as necessary・Responded quickly to customer requests for escalations・Contributed to process and system development and knowledge management both internal and external

Tokyo, Japan

・Assisted in the management of more than 60 Filipino English teachers・Assessed candidate employees and conducted interviews for prospective teachers・Supported teachers for visa applications and guidance for daily living in Japan・Helped in tailoring class curriculums and translated materials when needed・Made outbound calls to schools for the introduction of company programs・Went to different school campuses for marketing of company programs

Tokyo, Japan

・In charge of brands Phenix, Kappa, and Alk Phenix・Dealt with distributors from all over the world on a daily basis・Prepared and displayed samples for world’s largest trade fair for sportswear・Edited and proofread English versions of pamphlets and website・Handled brand’s Instagram account for marketing purposes・Checked design applications from licensees

日本 東京都

・Interpreted and translated on a daily basis mainly for in-house development of iGaminggames for Tokyo office and other branches (Estonia, Malta, UK and Taiwan)・Researched about latest trends and market needs to incorporate into new games・Helped and interpreted for the company’s booth at international trade shows (UK, Macau)・Creative writing for in-game content and advertisements for brochures and websites・Communicated with clients and outsourcing companies abroad (Bulgaria, India)・Ensured game contents and assets were compliant with certificate standards and laws

世界

・Interpreted and translated mainly from Japanese to English and vice-versa・Assisted Chinese-speaking colleagues in interpreting and translating・Worked as an interpreter for guest educators’ lectures (simultaneous and consecutive)・Translated presentation slides and various documents for guest educators and events・Interpreted for tour guides at ports of call and various events on board・Hosted for events such as Sports Festival, Halloween Party, etc.

Shinjuku-Ku, Japan

・In charge of Japanese, English and Filipino customer support for a financial service・Handled troubleshooting and complaints of existing customers・Handled inquiries for new customers regarding services・Miscellaneous office work for application procedures and member services

Worked as a part-time crew member at the Baskin Robbins Meguro branch.

Bachelor Of Arts - Ba, Language And Culture Studies Major In Chinese Studies

Activities and Societies: Street Dance Club, Language Tandem Club

Online Course, Acting For Film

Chinese Language