Ryosuke Sakurai Email & Phone Number

London, England, United Kingdom

イギリス ロンドン

- Both onsite and remote SAP consultation/support (FI/SD/MM/BI) for one of the biggest Japanese trading companies as an SAP consultant in London.- Cooperate/Manage out-sourced engineers, to ensure the quality of outcomes to satisfy clients' system support expectation.- Cooperate/Guide members of client's IT department and consult support process, to support high-quality service.- Consulting/Communicating with clients, and analyzing business process to accomplish their requirements (SAP/Non SAP).- Support consolidated accounting system in EMEA region aligned with a Japanese system software corporation.

- Cooperate with 20 English-speaking engineers and 10 Japanese engineers.- Perform and manage as system consultant. Frequently hold knowledge transfer sessions to bridge a system knowledge gap to the English-speaking engineers.- Support and interpret for English-speaking engineers and Japanese staff members. - Prove ability to build successful relationships with overseas professionals.- Review English documents, outputs from overseas engineers and improve their quality.

- Communicated in English by e-mail with more than 90 companies in Asia, Oceania, Europe, Africa, and the Americas; acted as user technical support help desk.- Managed 6 staffs to ensure timely and effective answer to users. - Curried out user training sessions for all experienced level users in both Japanese and English, and received great reputation from users. - Trained and supervised department staff of 5. - Implemented system for an oversea's company.

- Selected as project manager 1 and half year after joining the company; rare practice.- Maintained close cooperation and support with both user's information system management and accounting division in Tokyo head quarter.- Communicated in English by e-mail and phone with more than 60 companies in Asia, the Middle East, Europe, Africa, and South America; acted as user technical support help desk. - Outsourced maintain tasks to offshore team and cutting maintenance cost by 30%. - Trained and supervised department staff of 2.- Implemented system for 4 overseas companies.

- Maintained SAP master data such as user ID, customer/vendor code, account code, VAT code etc.- Provided answer to user's technical inquiries in English by e-mail with more than 90 companies in Asia, Oceania, Europe, Africa, and the Americas.- Handled multiple tasks simultaneously such as master registrations to technical inquires, negotiated over dead line with users.

Master'S Degree

Bachelor'S Degree