Rachel Jang Email & Phone Number

Santa Clara, CA

• Analyze specific PLM and QMS requirements for customers based on data gathered during business process discussions with multiple stakeholders.
• Configure Salesforce and Propel based on customer needs including creating objects, fields, validation rules, flows, profiles, workflows, and reports.
• Conduct administrator and end user training and develop training material including training videos for customers, partners, and internal employees.
• Participate as the project lead and/or… Show more
• Participate as the project lead and/or team member for large implementations and the sole consultant for smaller implementations. Show less

Santa Clara, CA

• Conducted quarterly business reviews to ensure customer satisfaction, product adoption, retention, and expansion.
• Clearly communicated customer requirements and product feature requests to the product team.
• Led webinars demonstrating product features and releases.

Redwood City, CA

• Developed sales collateral including sales presentations, product fact sheets, and case studies.
• Launched and led marketing efforts for Equilar BoardEdge including email campaigns, product videos, content and images for website, and product demos at events.
• Tracked campaign activity for all products and created a marketing dashboard that was presented to the CEO weekly.

Menlo Park

• Contributed to the most comprehensive analysis of the product that spanned two quarters and aggregated hard data with feedback from clients, prospects, and internal users.
• Managed existing products, integrated product changes, and introduced new products.
• Worked closely with Engineering team to manage release plans and test improvements to ensure they were implemented correctly.

Charlotte, North Carolina Area

• Delivered demos and user trainings for technical personnel and administrative staff, and maintained an excellent relationship with prospects to support and drive sales.
• Provided technical support for over $2.6 million in sales revenue with the highest grossing quarter totaling just under $826K.
• Built the technical consulting team and trained them to support and troubleshoot software issues for existing products and new products as they were released.
• Attended conferences and… Show more
• Attended conferences and delivered hands on product demos to Board Members, C-level Executives, and IT Professionals to help generate sales leads. Show less

• Trained clients to change their diet, exercise regularly, and maintain consistency in their lifestyle behaviors so they would reach their weight loss goals and be healthy.
• Created marketing material to drive sales, conducted consultations, and sold memberships.
• Maintained proper documentation of treatment sheets and performed client care calls weekly.

San Francisco, CA

• Taught clients how exercise and lifestyle changes can improve their quality of life by reducing stress, increasing self-confidence and improving energy levels.
• Designed exercise programs for clients using a variety of equipment and techniques to ensure they were physically and mentally challenged.
• Sold personal training sessions, educated Club One members on the safe and correct use of equipment, performed assessments, and answered fitness and health related questions.

Charlotte, NC

• Prepared estate planning and other legal documents, and assisted with company financial tracking.
• Implemented and improved office practices to organize and improve communications between clients and colleagues to drive new business.
• Assisted with residential real estate documents from opening to post closing in a fast-paced office.

Prepared economic development packages for various Chamber clients and constituents and responded to inquiries and requests. Prepared PowerPoint and other client presentations to entice companies to move to Charlotte. Planned meetings and provided administrative support for the Vice President and staff of the Economic Development Department.