Otel Spider is the first eCommerce Services and Consultancy company for hospitality industry in Egypt. Partnering with hotels, hospitality companies and hotel chains management’s in eCommerce full services that improve their properties online presence, boost their online bookings to drive their online revenue targets and build their hotel’s brand image.Otel Spider is focused on providing hotel with the skills/expertise and necessary tools to gain the greatest Return On Investment (ROI) while tracking digital activities with clear KPIs.

o Create project timelines, and manage creative, development milestones and deliverables.o Manage day-to-day planning, scheduling, tracking and reporting.o Clearly communicate the progress and results of the team to the rest of theorganization.o Lead the team through successful Identify, Define & Design, Develop, and Launch phases, explaining complex ideas clearly, and managing expectations throughout.o Prepare project documentation including project plans, statements of works and status reports.o Keep projects on track through clear identification of deliverables, risk identification/mitigation, issue tracking, escalation management, status meetings, etco Ensures timely and appropriate generation, collection, and dissemination of project information.o Manages relationships with internal stakeholders and external vendors.o Manages the overall Operations of the ecommerce tools.o Identifies opportunities to streamline operations and process improvements.o Gather all requirements for projects that involve external vendors, internal departmentsand/or both.o Manage and execute multiple projects at one time.o Work as a team player with ability to lead a cross-functional project team.o Drive to keep updated with current web technologies and trends.

- Contracting with all OTAs with rate and special promotion uploading.- Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.o Ensure that hotel is participating in approved eChannelso Regularly audit content, images, reviews and star ratings on eChannels, and work with hotel to make appropriate correctionso Work with regional marketing team to define and execute the hotel eChannel merchandising plan(s)o Explore with eChannel partners merchandizing opportunities on their site. Inform hotel of these opportunityo Execute hotels eChannel marketing tacticso Collaborate with hotel Reservation Leaders and audit hotel performance on eChannels.- Employ eMarketing strategies and tactics to drive revenue for hotel.o Use search engine optimization, paid search, email marketing, and other online marketing tactics to increase penetration with target customerso Collaborate closely with the Regional Marketing team to execute/pull through online Marketing strategies and plans for the hotel. - Track regularly the bookings improvement and presenting a chart with accurate figures and percentage of increase or decrease with clarifications. - Set the Best Available Rate (rate structure) in coordination with DOSM and RDOPR. - Market survey as where we are from our competitors. - Checking all B2B website which already contracted with sales department to make sure that they are featuring us with good listing, information, images, etc… - Generate and update website content company (products, content and promotions). - Work with agencies to build traffic & sales via the website. - Plan, define and implement website changes and functional improvements. - Monitor key performance indicators on the website and develop plans to improve them. - Social media ads which will generate more likes to our online pages.- Open accounts are more social media website as Flicker, Pinterest, Instagram, Twitter, etc…

- Serve as the hotel eCommerce lead, and execute Marriott’s enterprise eCommerce strategy across hotels- Ensure that the hotel is fully activated on Marriott.com and its in-language global sites by:o Implementing and managing the Hotel Web Sites on Marriott.com and its global siteso Marketing the Marriott.com Hotel Web Sites.o Reporting.o Where appropriate, make a business case to regional Directors of eCommerce to justify new features or functionality on M.com and its global sites that would be critical to serve local market(s).o Ensure that all web sites, content, collateral, tactics, etc., for the hotel comply with Marriott’s Internet Brand Standards and Policies.o Monitor for off-strategy web tactics and programs, and take appropriate action either directly or in collaboration with area, region, and/or corporate leadership.- Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.o Ensure that hotel is participating in approved eChannelso Regularly audit content, images, reviews and star ratings on eChannels, and work with hotel to make appropriate correctionso Work with regional marketing team to define and execute the hotel eChannel merchandising plan(s)o Explore with eChannel partners merchandizing opportunities on their site. Inform hotel of these opportunityo Execute hotel/cluster eChannel marketing tacticso Collaborate with hotel Revenue Leaders and audit hotel performance on eChannels.- Employ eMarketing strategies and tactics to drive revenue for hotel.o Use search engine optimization, paid search, email marketing, and other online marketing tactics to increase penetration with target customerso Collaborate closely with the hotel Marketing team to execute/pull through online Brand Marketing strategies and plans for the hotel.- eCommerce Communication, Training and Education.

- Generate the Call Center daily and monthly reports.- Update the Call Center processes.- Support the outsourcing projects.- Hold meetings with the Call Center superiors and other Departments to update the workflow.- Enhance the Call Center tools and applications.- Aalyze any issue affecting Contact Centre targets or customer experience.- Unify the process between the sales and technical Call Center.- Develop and update call scripts with all involved parties.- Ensure that the processes and procedures are implemented in a right way.- Handle the agent’s suggestions sent to the idea mail list.- Contribute the Contact Center Knowledge base and the call scenario contents.- Participate in updating the Contact Center contents on the portal.- Perform any other duties requested by the Direct Manager.

- Determines requirements by working with customers.- Answers inquiries by clarifying desired information, researching, locating, and providing information.- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions, escalating unresolved problems.- Fulfills requests by clarifying desired information; completing transactions, forwarding requests.- Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.- Maintains call center database by entering information.- Keeps equipment operational by following established procedures, reporting malfunctions.- Updates job knowledge by participating in educational opportunities.- Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.- Perform any other duties requested by the Direct Manager.

- Determines requirements by working with customers.- Answers inquiries by clarifying desired information, researching, locating, and providing information.- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions, escalating unresolved problems.- Fulfills requests by clarifying desired information; completing transactions, forwarding requests.- Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.- Maintains call center database by entering information.- Keeps equipment operational by following established procedures, reporting malfunctions.- Updates job knowledge by participating in educational opportunities.- Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.- Perform any other duties requested by the Direct Manager.

- Inform the customers with all information about the products that they asking for.- Convince the customers with the product that they are asking for or convince them with another product in case it is not available at our branches.- Handle customer’s complaints.- Work as a team to achieve branch’s target.