Ryan Rathbone Email & Phone Number

Seattle, Wa, Us

In my newest role, I will be helping to land the delivery of best-in-class sales programs within the sales organization at Microsoft. I will be working closely with my awesome team to evangelize our services with field sales, marketing and the BG organization to drive demand and will be implementing effective program strategy to achieve successful sales outcomes.

Issaquah, Washington

During my time at the Enterprise & Partner Group I increased customer satisfaction and company revenue by strategizing with corporate account managers to align customer business initiatives with Microsoft solutions. I also gave corporate account managers more customer face-time by performing detailed company research and preparing customer-facing documents, including proposals, to assist in enterprise agreement renewals and net-new opportunities.Additionally, I enhanced team productivity as project lead for a new knowledge management portal and added value to the sales cycle by acting as co-project lead for defining and implementing the scope and pilot phases of a new deal strategy service. Tactically, I ensured stakeholder satisfaction through detailed data mining and building presentations for monthly business reviews for two major districts and emphasized quality and brand protection by performing detailed document peer reviews and assisting with training for new team members.

Seattle, Washington

During my time at the Grants Inquiry Group, I increased foundation program efficiency by reviewing inquiries from NGO’s, the public, and other organizations to determine eligibility for funding consideration. I contributed to foundation funding objectives by raising awareness with appropriate program coordinators when eligible funding inquiries were identified. I also ensured continued goodwill towards the foundation by customizing and sending respectful declination letters in response to ineligible inquiries and contributed to effective team tracking and archiving by coding and filing a large volume of funding inquiries daily.

Redmond, Washington

As a technical recruiter, I increased agency revenue by managing recruiting process from initial fact finding, to sourcing candidates, to client submittal, to interview, to close. I also ensured client satisfaction and enhanced agency reputation by consulting with hiring managers to determine the best candidate match for newly opened positions and insuring specific needs were met and efficiently sourced position candidates using a variety of tools including job postings, referrals, and data mining. Additionally, I vetted candidates by ensuring they were qualified and open to the position.

Redmond, Washington

As an employee relations representative I fostered a stable workforce by acting as primary contact for, and building strong working relationships with, approximately 150 Volt contract employees on-site at Microsoft covering matters including benefits, compensation, and assignment transitions. I contributed to client retention by partnering with Microsoft managers to set relationship expectations and ensure satisfaction and coached, advised, and facilitated employee training as necessary. I also developed transition plans when change was needed and ensured workforce efficiency and minimized miscommunication by managing on-site welcome meetings, end of assignment meetings, terminations, performance evaluations, and one-on-one’s for a variety of challenges and concerns.

Redmond, Washington

As a software test engineer, I ensured product quality as software test engineer for MSN, Internet Explorer, Windows Mobile, and Personal Media Center groups. My primary responsibilities included manual test case development and execution, automated test case execution, localization testing, HTML code testing for MSN advertising, acting as BVT build operator and PC tech, and international fix-verification testing.

Redmond, Washington

Is this role, I ensured client satisfaction as technology advisor, and customer service account manager, within a team dedicated to supporting Microsoft's technology-related procurement needs via their internal procurement portal; MS Market. I met technology-related procurement needs, many of which were mission critical, by consulting with Microsoft administrators and employees to determine appropriate PC component and software procurement options.

Renton, Washington

Promoted in November of 1999, I managed performance goals, performance reviews, and team dynamics for a team of up to six technical advisors in a dynamic and challenging B2C and B2B selling environment. I was successful in increasing team efficiency by maintaining an internal knowledge management portal used for disseminating a wide variety of technical information to be used by sales people and technical support staff.

Renton, Washington

As a technical advisor, I increased company revenue by consulting with sales representatives in answering a high volume of questions customers raised regarding PC product compatibility and functionality. I succeeded in facilitating team efficiency by designing, testing, and maintaining an internal knowledge management portal used for distributing a diverse base of technical information to be used by technical support staff and sales people.

Renton, Washington

As an inside sales representative, I increased company revenue by consulting with, and selling to, businesses and retail consumers in need of PC equipment and software. I was relied on as an expert in PC hardware, software, CPU upgrades, and peripherals for both PC and Macintosh computer systems.

Bachelor Of Arts In Business Administration, Marketing, Entrepreneurship, Sales

Michael G. Foster School of Business. Four-Quarter Dean’s List Recipient

Associate In Business

Graduated with Distinction

Associate In Arts & Sciences

Graduated with Distinction