I have over 20 years of experience in technology. I currently lead product management, implementation, onboarding, end-user adoption, and customer success for Immediation’s global clients. As a small start-up, we’re developing the world’s first configurable, online, end-to-end case management platform specifically designed for arbitration centers.- Successfully transitioned CPR Dispute Resolution (NY) from a legacy manual system to an end-to-end SaaS case management platform. Responsible for project management, sprint planning, defining user requirements, providing final QA/QC, end-user training, and post-go-live customer management. - I managed a portfolio of ANZ/APAC large and mid-size law firm customers and channel partners for over 11 years. Achieved consistent 100% renewals (AUD 1M) target year-on-year target for seven consecutive years, opened up the China and Japanese market, increased revenue by 30% over four 4-year periods, and transitioned a perpetual customer base to a subscription model over five 5-year periods. Key customers include Herbert Smith Freehills, Gilbert + Tobin, Ashurst, Dentons Rodyk, Allen and Gledhill, Nishimura & Asahi, Jun Je Law Offices, King & Wood, Deacons, and Shardul Amarchand Mangaldas & Co.- Presented as a speaker at multiple conferences across the ANZ/APAC region about document collaboration and metadata security. Events include Inplace Solutions User Conference Australia 2018 & 2019, Singapore Tech Legal Fest 2018 & 2019, STG iManage Digital Transformation Seminar China 2019, and Asian Legal Business Japan In-house Legal Summit 2019.For fun, I am an avid learner of Asian languages (Japanese working towards JLPT3/Chinese working towards HSK3) and compete in Novice Masters ( MAG NSW Level 4) Adult Gymnastics.