Ryan Chapman Email & Phone Number

Athens, Oh, Us

Athens, Oh, Us

Knoxville, Tennessee, United States

Digital Learning at UT is a newly created unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success.•Function as CRM (Slate) subject matter expert including architecture, programming, and the Digital Learning application and enrollment process. Lead the technical support, maintenance and ongoing improvements of the system(s)•Work closely with peer staff in both Undergraduate and Graduate admissions office to ensure integrity and scalability of the platform(s). Collaborate with Digital Learning Core Education units to implement CRM solutions based on identified needs•Manage all aspects of data collection, reporting and data sharing between Slate and other systems, including the planning, development, testing, training, functional maintenance, and documentation of policies and procedures•Lead definition of system requirements, gap analysis, and identification of feasible alternative solutions that meet defined business objectives•Oversee the collection, analysis, and reporting of all admissions recruitment and application activity data including management outcomes, recruitment effectiveness assessment, and predictive modeling•Works closely with campus partners, internal departments, and external vendors to define business needs, assess enterprise solutions, and to either build or obtain enterprise solutions•Establishes definitions, standards, and naming conventions for enterprise CRM data to ensure ongoing integrity, accuracy, and internal consistency of data. Ensures all units of division are working on consistent web metrics and data dashboards•Collaborate with stakeholders to translate business needs into systems requirements and scoping

Athens, Ohio, United States

• Responsible for creating, designing, and developing strategies to support the enrollment operations for Enrollment Management, including the successful implementation and ongoing project management of Technolutions Slate. Direct the management of a diverse set of software systems, database integrations, and technical operations designed to streamline and optimize admission and enrollment functions• Supervise a diverse team of communication and operations professionals with supporting the implementation of data-informed and systems-based enrollment operations solutions to facilitate the execution of admission and enrollment functions. Provide reporting and analysis on behalf of Ohio University’s Division of Enrollment Management• Establish a vision for the configuration and development of multiple Slate instances to meet the ongoing and evolving needs of Enrollment Management while ensuring data integrity throughout all instances of the CRM• Oversee the development of routine and special operational and analytical reports using a variety of available querying, data exporting, and reporting tools across multiple systems to support recruitment, admission, and yield strategies. Build and maintain complex queries and reports using available reporting tools within the CRM and associated systems• Partner with the Undergraduate Admissions management team and collaborate with executive management to align and support enrollment goals necessary to achieve overall university growth and effectiveness

Athens, Ohio

•Promoted to serve as primary administrator for Athens Campus instance of Technolutions Slate (CRM) as university maintains three individual instances of CRM. Advise the Director of Enrollment Marketing and CRM Operations on strategies and procedures, as well as setting operational goals and objectives for the unit to align with university strategy•Supervise three FTE administrative positions and two FTE Record Management Specialist classified positions. Provide oversight on projects and meet regularly with unit to ensure effective use of resources. Serve on Admissions Management Team to coordinate office-wide discussions on managerial expectations•Manage the coordination of administrative functions associated with Slate, including testing and upgrades with the CRM, management of system integrations with the university's student information system (PeopleSoft), and collaborate with various third party vendors•Advise and give guidance to other communication staff and academic unit personnel across the university on best practices and procedures as they pertain to recruitment, mass marketing, and electronic communication, in addition to ensuring compliance with associated regulations and policies •Primary liaison to academic colleges as specific personnel receive access to Slate and limited CRM functionality through pilot program. Queries, reports, call queues, and other features pre-built for executives and administrators to support college-specific recruitment efforts •Maintain previous responsibilities from role as Assistant Director

Athens, Ohio

•Support successful implementation and operation of CRM (Technolutions Slate); manage execution of printed and electronic communication, user permissions and roles, and creation of internal/external workspaces•Coordinate ongoing mixed-media, data-driven targeted recruitment campaigns; collaborate with Communications unit and academic personnel to design marketing materials, target specific groups, and deliver products (emails, mailings, call campaigns); build and maintain reports for various constituents to analyze campaign effectiveness•Create and maintain all aspects of on-campus and off-campus events – event creation, forms/registration, email/mail event invites, and event communication flow; ensure data capture of prospective student information•Work with the Associate Director on management of inquiry leads, yield logistics, and integrity of incoming data imports from lead delivery services; successfully integrate prospective students into ongoing campaign efforts •Create comprehensive training materials and supervise recruitment staff in best practices within the CRM; counsel constituents on admission processes and workflow within the Office of Undergraduate Admissions•Plan and implement recruitment activities for assigned territory/population, including campus programs (open house, daily visits, etc.); oversee recruitment activities of recruitment staff within CRM for quality assurance•Read applications for selective programs; serve on Application Review Committee for final application decisions

Delaware, Oh

•Primary contact for national recruitment territory consisting of Ohio (Columbus, Cincinnati, and Southeast Ohio), Arkansas, Georgia, Indiana, Kentucky, North Carolina, South Carolina, and the Caribbean; responsible for coordinating all travel, attending major recruiting events in each region, and performing off-campus interviews•Work with students throughout the entire admissions process, conduct interviews with visiting prospective students, and manage email/phone outreach campaigns for entire recruitment territory•Only member in the Office of Admission to surpass individual application, admitted student, and deposit goals for Fall 2014; finished cycle up 15% in applications and 17% in admitted students; surpassed current 2016 application, admit, and deposit goals by 19%, 10.6%, and 9.1%, respectively•Manage all social media accounts for the Office of Admission; supervise an in-office Social Media intern; primary contact for social media consultant BlueFuego; serve as liaison with Office of Communication•Act as primary liaison from Office of Admission with Fastspot for relaunch of university website; serve asdepartment lead for university-wide rebranding campaign with Mindpower•Evaluate complete applications, render a final admissions decision, award merit scholarships, and determine eligibility for the Honors program•Collaborate with Director of Admission to design major email campaigns for prospective students; help withcreation and implementation of admitted student microsite•Serve on various committees including Marketing & Communication, Tech Team, and Website Redesign•Perform general office duties which consist of the following: assign tasks to personal Admission intern, give theofficial Admission presentation to visiting students and families, attend information sessions/panels duringcampus visitation programs, data input for all prospective student contact, and complete weekly territory reports

Delaware, Oh

•Primary contact for national recruitment territory consisting of Ohio (Dayton, Cincinnati, and Southeast Ohio), Arkansas, Georgia, Kentucky, North Carolina, South Carolina, and the Caribbean; responsible for coordinating all travel, attending major recruiting events in each region, and performing off-campus interviews•Work with students throughout the entire admissions process, conduct interviews with visiting prospective students, and manage email/phone outreach campaigns•Only member in the Office of Admission to surpass individual application, admitted student, and deposit goals for Fall 2014; increase of 15% in applications, 22% in completed applications, and 16% in admitted students in year-to-date Fall 2013 comparison•Plan and host off-campus receptions for admitted students and their families; all major cities in Ohio, Atlanta, and the U.S. Virgin Islands have individual receptions•Evaluate complete applications, render a final admissions decision, award merit scholarships, and determine eligibility for the Honors program•Oversee the Overnight Host Visitation program; hire current students to serve as Overnight Hosts to prospective students, supervise host-student matching, and work with Event Coordinator to ensure successful event schedule•Cooperate with the Office of Alumni Relations to provide alumni coverage at specific recruiting events and improve overall student yield through phone/email outreach•Perform general office duties which consist of the following: assign tasks to personal Admission intern, give the official Admission presentation to visiting students and families, attend information sessions/panels during campus visitation programs, data input for all prospective student contact, and complete weekly territory reports

Waleska, Ga

•Manage a recruitment territory consisting of 80+ counties in Georgia, while also covering the state of Florida; coordinate all travel and recruitment events including college fairs, high school visits, and guidance counselor workshops; maintain prospect database of 4,000+ students and create weekly reports for the Director of Admissions•Surpassed all individual recruiting goals for total inquiries, applicants, admitted students, and deposited students; finished recruiting cycle 20% above assigned deposited student goal•Provide individualized counseling to all prospects within recruitment territory, evaluate complete student files for admittance, and determine initial eligibility for scholarships and Honors program•Partner with academic and administrative departments to successfully host admission event days•Draft and edit official correspondence sent to prospective students from the Office of Admission•Perform office duties which consist of the following: data input of inquiries, prepare mass mailings, lead campus tours for prospective students and families, complete detailed travel reports to improve future recruitment cycles, and conduct weekly telecounseling sessions with student workers

Monroe, La

•Lead marketing contact for Women’s Soccer and Women’s Volleyball; responsible for game day setup, writing game scripts and timeline protocols, coordinating in-game promotions and music, serving as public address announcer, soliciting local businesses for promotional products, and overseeing game day staff/volunteers•Promotions Coordinator for Men’s Basketball and Baseball; responsible for organizing and securing promotional products, selecting contestants for activities, operating music and video board equipment, working with game day staff to ensure successful execution of in-game events, creating theme/promotional ticket packages, and fulfilling sponsorship agreements•Asst. Promotions Coordinator for Football; collaborated with athletics staff to ensure successful completion of on-field presentations, aided Dir. of Marketing with video board content and music production, served as liaison with special event groups at select home games, and managed pre-game hospitality areas•Developed on-campus marketing events which employed the help of coaches and teams through meet-and-greets, flyer distribution, and residence hall canvassing •Utilized social media and email to attract students, faculty and community members to all home athletic events•Trained volunteer student workers for various assignments throughout athletic venues; sample jobs included scoreboard operator, usher/ticket-taker, media liaison, program seller, Touchdown Terrace aide, and event setup assistant•Completed facility setup for all home athletic events, which includes but is not limited to: constructing sideline A-frames for sponsor recognition, preparing VIP ticket section and hospitality suites, displaying all signage for stadium information, and placing pre-game promotional products in designated areas; other duties assigned by Assoc. AD for Internal Operations

Monroe, La

•Served as primary contact for inquiries about online degree programs and advised incoming students through enrollment process •Maintained database of potential students, contacted interested parties on a weekly basis via email and phone calls, and worked with departmental advisors to ensure completion of application process•Processed inquiries in EMAS enrollment management software and performed weekly updates to student profiles•Handled sensitive documents (e.g., official academic transcripts) and carried out standard office duties such as: faxing documents to university departments, copying application materials, answering phones, and responding to emails

Greater New Orleans Area

Oxford, Ohio

•Implemented and coordinated in-game promotions for five athletic teams: Men's Football, Men's Basketball, Women's Volleyball, Women's Soccer, and Men's Ice Hockey; managed interns and facilitated individual game day responsibilities•Collaborated with Asst. Director of Sales and Service to execute a postseason sales campaign for Men’s Basketball and Men’s Ice Hockey•Planned, administered and evaluated marketing opportunities/special events for Women's Soccer and Women's Volleyball with Asst. Director of Promotions•Operated video board and music production equipment for Men's Football and Men's Ice Hockey; included Venus and Instant VPlay systems, live feed editing, and music editing

Bachelor’S Degree, Kinesiology And Sport Studies; Organizational Behavior, Cum Laude

Activities and Societies: President/Co-founder - Phi Epsilon Kappa, Sports Marketing Academy, Red Alert, Peer Tutor

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Cum Laude

Top 5% nationally for MBA recipients according to ETS MBA assessment exam