Expected to be both CSR and Peak customer support work, whereas for the first half of shift we take calls and the other half to create customer’s online account and database account, process back logs and configure exotic meters, hitting Both different LOB’s KPI.

Was an excellent customer services representative who answers customer’s general query, calling different departments, updating meter readings and billing.

Trained to configure meter, read a digital and smart meter, process an online sale, and answer customers concern through email.

Experienced to take orders, answer customers queries and concerns through chat, email and calls, process a sale and order tracking in a Sales account in US.