Ryan Bates Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

• 400+ Users
• Identified $2000/mo cost savings in unused data circuits
• Identified 25% cost savings be eliminating unused cloud licensing
• Implemented IT documentation to insure business continuity with IT turnover
• Reverse engineered and documented over 20 various systems and processes
• Reduced Shoretel license count by 10%

San Diego, CA

• 450+ Users
• Reduced PC build time 66% per user with native Microsoft tools (no cost).
• Reduced average 1st response time from >3 hours to <20 minutes with 600 tickets/month for two years.
• Implemented and maintained ticket closure SLA of <2 weeks for >=95% tickets for two years.
• Managed a continuous improvement of operational processes.
• Migrated ~1000 active directory objects from old to new company active directory in <4 months

Greater San Diego Area

• 350+ Users
• Sourced and directed $1M build out of new IT infrastructure in new 160,000 sq ft building.
• Replaced failed ticketing system in 24 hours, during FDA audit, and saved >$20k annually.
• Developed self-audit system to demonstrate evidence of recoverable backups for FDA/ISO audits.
• Recognized by CEO for elevating service levels and sustaining company during high department turnover.In August 2013, Accumetrics merged with International Technidyne Corporation in New Jersey to form Accriva.

San Diego, CA

• 85+ Users
• Built $100k virtualization platform sustaining company in $50M acquisition and later $380M sale.
• Saved company $3000/mo in fines within first month of learning facility access control system.
• Saved >20k pages/yr by sourcing, installing, and validating paperless printing system in GxP environment.
• Recognized by COO for emergency measures during large power outage saving company >$100k.In November 2009, Accumetrics was a client while I worked at Xyden Corporation. Accumetrics was growing and sought me out for.

Greater San Diego Area

• Provided hands-on IT Manager services for clients throughout San Diego, onsite and remotely
• Saved client >$800/mo by eliminating remote help desk and providing on-call service
• Identified, remediated, and secured compromised client FTP server recovering >50% of disk space and bandwidth
• Built multiple active directory forests from scratch for various clients
• Implemented multiple Microsoft Exchange servers
• Established Office 365 tenants and migrated onprem Exchange to Office 365

• 10 Users
• Implemented Windows NT domain
• Maintained SL Mail server
• Wrote quality documents for medical device companies (IQ, OQ, PQ) consistent with regulatory requirements (QSR, 21 CFR Part 11, etc)
• Executed software and hardware test procedures
• Took ownership of in-house developed Complaint Tracking, CAPA, and NCMR software product and partnered extensively with developer to improveWhile working as a Quality Specialist with Certified Compliance Solutions, I.

San Diego, CA

Promoted from IS Tech. Company closed down in 11/2002, but reopened under new ownership in 1/2003.

San Diego, CA

Promoted to Network Administrator.

San Diego, CA

Hired in August of '99. Shortly after hire, became only IT support person for facility of approximately 140 Win9x machines. Responsible for upgrading software on all internal PC systems to comply with Y2K requirements from company headquarters.

Greater San Diego Area

• Recognized by Senior Medical Officer for improving sailor medical appointment success rate from <20% to >95%.
• Successfully passed third class exam on first try
• Ranked top of class in Hospital Corpsman A School
• Ranked top of company in boot camp