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• Built $100k virtualization platform sustaining company through $50M acquisition and later $380M sale.• Replaced failed ticketing system in 24 hours, during FDA audit, and saved company >$20k annually.• Sourced and directed $1M build out of new IT infrastructure in new 160,000 sq ft building.• Saved company $3000/mo in fines within first month of learning facility access control system.• Identified over $2000/month cost savings in unused data circuits during first two days on the job.• Saved >20k pages/yr by sourcing, installing, and validating paperless printing system in GxP environment.• Reduced PC build time 66% per user with no cost tools.• Reduced average 1st response time from >3 hours to <20 minutes with 600 tickets/month for two years.• Implemented and maintained ticket closure SLA of <2 weeks for >=95% tickets for two years.• Developed self-audit system to demonstrate evidence of recoverable backups for FDA/ISO audits.• Recognized by COO for emergency measures during large power outage saving company >$100k.• Recognized by CEO for elevating service levels and sustaining company during high department turnover.• Recognized by Senior Medical Officer for improving sailor medical appointment success rate from <20% to >95%.I am a hands-on IT leader with experience in strategic planning, future proofing, vendor management, project management (waterfall and agile), team building, process improvement, budgeting, creating policies and procedures, business continuity, disaster recovery, IT operations, software implementation, Office 365, AWS (Amazon Web Services), FDA regulated environments, 21 CFR Part 11, systems implementation, team leadership, infrastructure support, and more. In short, I help people by making technology work for my team and users.My last day at IL, I received a thank you email from a user I'd supported for over 10 years. She said, "One thing I can't forget about you, every call I made, you always answer, even early morning!" She worked an early shift. I never realized that I did this until she mentioned it. It's just part of my DNA and who I am. My job is to help people. It's one of the things I love about my work!
Amazon Web Services (Aws)
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Sr. Technical Account ManagerAmazon Web Services (Aws) Oct 2022 - PresentSan Diego, California, United States
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Technical Account ManagerAmazon Web Services (Aws) May 2020 - Oct 2022San Diego, California, United States
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Director Of It/SupportAgdata Global, Llc - Scaroni Family Of Companies Sep 2019 - May 2020Greater San Diego Area400+ Users • Identified $2000/mo cost savings in unused data circuits • Identified 25% cost savings be eliminating unused cloud licensing • Implemented IT documentation to insure business continuity with IT turnover • Reverse engineered and documented over 20 various systems and processes • Reduced Shoretel license count by 10% • Deployed asset tracking database and processes to document asset lifecycleI started with AgData Global to provide interim IT Department leadership during a time of near complete turnover. There were no processes defined or documentation available. I managed a team of three with one based in Mexico. I also managed the relationship with the company's managed service provider.During my first two days, I reviewed company telecom bills and noted a few sites with multiple Internet connections. Reviewing the Meraki layout, I determined there was over $2000/mo in unused circuits. I later confirmed these were unused and flagged the accounts for closure.When a major storm took one of our remote offices down, I learned it was connected via point-to-point wireless. I worked with my team to quickly restore service with a stopgap measure until a permanent fix could be put in place thereby avoiding nearly two days of downtime for an office of 15+ users.With a complete lack of documentation and new staff, everything we needed to do had to be reverse engineered. When I asked about gaining access to approve time cards for my team, I had to learn how and then teach my team. Many days were spent with users saying, "Show me how you do that" so I could reverse engineer processes and access and then document. -
It Systems ManagerInstrumentation Laboratory, A Werfen Company Jan 2017 - Jun 2019San Diego, Ca450+ Users• Reduced PC build time 66% per user with native Microsoft tools (no cost).• Reduced average 1st response time from >3 hours to <20 minutes with 600 tickets/month for two years.• Implemented and maintained ticket closure SLA of <2 weeks for >=95% tickets for two years.• Managed a continuous improvement of operational processes.• Migrated ~1000 active directory objects from old to new company active directory in <4 months• Migrate >400 mailboxes from Office 365 to IBM Notes in one monthAt IL, I led a team of Systems Administrators and Help Desk staff managing the company's local IT Infrastructure of PCs, laptops, servers, and network hardware. After Accriva was acquired by IL, we migrated 46 virtual servers, 500+ workstations, and 450+ users into the new parent company's active directory domain. We accomplished this in four months and without the use of outside services. We also migrated all users from one cloud email service to another, Office 365 to IBM Verse/Notes. We successfully migrated 400+ users in one month. Further, we developed a training program for the company on the new email platform and trained all users during a two week period. Using Windows Deployment Services (WDS), my team streamlined the system build process. I a previous role I gained extensive knowledge in building system images. I was able to integrate my knowledge with my teams' and streamline the build process even further, roughly 66%, per build. Each build was the same as the one before it giving our users a consistent desktop experience.Communication with my team and our parent company became increasingly important. Through my leadership, I was able to setup regular meetings with offsite personnel to ensure the parent company was kept abreast of current issues in our environment and that my team was made aware of issues in the global network as well.Accriva Diagnostics was acquired by Instrumentation Laboratory (IL) in January 2017. -
It ManagerAccriva Diagnostics Aug 2013 - Jan 2017Greater San Diego Area350+ Users• Sourced and directed $1M build out of new IT infrastructure in new 160,000 sq ft building.• Replaced failed ticketing system in 24 hours, during FDA audit, and saved >$20k annually.• Developed self-audit system to demonstrate evidence of recoverable backups for FDA/ISO audits.• Recognized by CEO for elevating service levels and sustaining company during high department turnover.In August 2013, Accumetrics merged with International Technidyne Corporation in New Jersey to form Accriva Diagnostics.At the beginning of the transition I was the sole IT Support provider in San Diego and responsible for a $1M IT Infrastructure build out (network, datacenter, access control, security, and A/V) in a new 160,000 sq ft building while consolidating 8 buildings of IT infrastructure into the new building. I sourced Internet Access and Phone service to move the call center from NJ to San Diego within two months of lease signature while the facility was still under construction.Early in the merger, a cloud initiative kicked off to eliminate disparate email systems. We migrated separate Exchange 2010 and 2007 servers into a new Office 365 tenant along with Azure AD. My team and I accomplished this with zero downtime or loss of email while three mail systems operated out of a single SMTP domain name.During the transition, I hired an entire IT Department from the ground up. I interviewed nearly 100+ Systems Administrator candidates and developed an effective toolset for weeding out underqualified candidates saving 100's of hours.As we wound down two companies, we consolidated three vCenters with 150+ VMs into a one VMware environment over the same three hosts I implemented at Accumetrics. and adding additional shared storage from Nimble.Accriva Diagnostics was acquired by Instrumentation Laboratory in January of 2017. -
It ManagerAccumetrics Nov 2009 - Aug 2013San Diego, Ca85+ Users• Built $100k virtualization platform sustaining company in $50M acquisition and later $380M sale.• Saved company $3000/mo in fines within first month of learning facility access control system.• Saved >20k pages/yr by sourcing, installing, and validating paperless printing system in GxP environment.• Recognized by COO for emergency measures during large power outage saving company >$100k.In November 2009, Accumetrics was a client while I worked at Xyden Corporation. Accumetrics was growing and sought me out for full time IT Management.At Accumetrics I was a one-man shop responsible for help desk, systems administration, systems engineering, and more. It was my responsibility to provide efficient and effective service while eliminating the need to hire additional support staff. Flying solo, documentation was key to insure business continuity in the event that my presence was no longer possible. It also made vacation relief easier to find. I implemented a cloud-based documentation system that accurately documented the environment at Accumetrics sufficiently that it was still in use by my team years later at Accriva Diagnostics.Being the sole person responsible for server and PC lifecycle, cradle to grave, was an outstanding opportunity and experience. I relished it. It afforded me many skills that I would later learn most IT staff do not have. I had to be a self starter to get anything done and keep the company running. While at Accumetrics, I was responsible for things such as:- Exchange 2003 to 2010 upgrade- Select, install and run Help Desk ticketing system- Maintain company public DNS records- Deploy and support mobile devices and a mobile document library used on iPads- Be on call nearly 24/7- Maintain company access control system- Research, prepare, and present annual budgets- Maintain vendor relationshipsIn August 2013, Accumetrics merged with a company in New Jersey to form Accriva Diagnostics. -
Senior It ConsultantXyden Nov 2002 - Nov 2009Greater San Diego Area• Provided hands-on IT Manager services for clients throughout San Diego, onsite and remotely • Saved client >$800/mo by eliminating remote help desk and providing on-call service • Identified, remediated, and secured compromised client FTP server recovering >50% of disk space and bandwidth • Built multiple active directory forests from scratch for various clients • Implemented multiple Microsoft Exchange servers • Established Office 365 tenants and migrated onprem Exchange to Office 365 • Researched and deployed various backup/disaster recovery products (i.e. Veeam, Backup Exec, etc.) • Sourced hardware and software solutions and procurement based upon client needs. • Provided all aspects of Network/Systems Administration and Engineering supportWhile at Xyden, I was the Senior IT Consultant and responsible for many clients as their sole IT Manager. When meeting with clients, I was responsible for reviewing existing IT Infrastructure configurations and identifying means to streamline, cut costs, improve stability, and implement disaster recovery or backup solutions. Most clients had no other IT support personnel available and/or I was brought aboard to take over. I provided nearly 24/7 on-call service and fielded calls in some rather unusual locations. I became quite adept at finding Internet access to provide excellent remote customer service when needed. -
Network Administrator/Quality SpecialistCertified Compliance Solutions Nov 2002 - Jun 200410 Users • Implemented Windows NT domain • Maintained SL Mail server • Wrote quality documents for medical device companies (IQ, OQ, PQ) consistent with regulatory requirements (QSR, 21 CFR Part 11, etc) • Executed software and hardware test procedures • Took ownership of in-house developed Complaint Tracking, CAPA, and NCMR software product and partnered extensively with developer to improveWhile working as a Quality Specialist with Certified Compliance Solutions, I implemented their first Windows NT domain. I also worked with their various clients in the medical device industry preparing software/system requirements specifications and software/system test protocols. The company had also developed a software package for resale that was made available to clients to meet regulatory needs for Complaint Tracking, CAPA, and NCMR/NCR. The solution was compliant with 21 CFR Part 11, and I was responsible for testing, installing, and deploying for various clients. The software ran on a SQL or Access backend, depending upon client requirements. -
Network AdministratorAccumetrics Dec 2001 - Nov 2002San Diego, CaPromoted from IS Tech. Company closed down in 11/2002, but reopened under new ownership in 1/2003.
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Information Systems TechnicianAccumetrics May 2000 - Dec 2001San Diego, CaPromoted to Network Administrator.
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Pc TechnicianMission Bay Hospital Aug 1999 - May 2000San Diego, CaHired in August of '99. Shortly after hire, became only IT support person for facility of approximately 140 Win9x machines. Responsible for upgrading software on all internal PC systems to comply with Y2K requirements from company headquarters.
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Medical Laboratory TechnicianMission Bay Hospital Jan 1997 - Aug 1999Greater San Diego Area
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Hospital Corpsman Third ClassUs Navy Feb 1993 - Jan 1997• Recognized by Senior Medical Officer for improving sailor medical appointment success rate from <20% to >95%.• Successfully passed third class exam on first try• Ranked top of class in Hospital Corpsman A School• Ranked top of company in boot camp
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Frequently Asked Questions about Ryan Bates
What company does Ryan Bates work for?
Ryan Bates works for Amazon Web Services (Aws)
What is Ryan Bates's role at the current company?
Ryan Bates's current role is Sr. Technical Account Manager at Amazon Web Services (AWS).
What is Ryan Bates's email address?
Ryan Bates's email address is rb****@****den.com
What is Ryan Bates's direct phone number?
Ryan Bates's direct phone number is +195177*****
What are some of Ryan Bates's interests?
Ryan Bates has interest in Social Services, Arts And Culture.
What skills is Ryan Bates known for?
Ryan Bates has skills like Microsoft Dns, Microsoft Exchange, Ipad, Active Directory, Dhcp, Postini, Office 365, Google Apps, Dns, Qad, Windows Server, Technical Support.
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Ryan Bates
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Ryan Bates
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Ryan Bates
Vp Enterprise Sales And Agency Relations At The Evans Network Of CompaniesOrwigsburg, Pa1evansdelivery.com1 +157038XXXXX
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