- Listen attentively to customer and other advisors needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with them- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems- Troubleshoot basic to complex issues that are technical in nature; including hardware, software, networking, or other designated client products- Solve problems that are generally unstructured and require extensive use of conceptual thinking skillsProviding technical troubleshooting, while also providing excellence in customer care through a variety of communication methods (I.e inbound and outbound calls, email, and chats)- Using different softwares for data entry to maintain customer records in the system- Keeping up to date with industry developments, applicable operating systems, common and related softwares and hardwares, and company policy to ensure proper communications to customers- Prepare complete and accurate work including appropriately notating of accounts as required- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables and familiarity with iOS and/or macOS, or comparable technology- Take initiation in the leadership and mentorship roles and duties- Assist with floor support and peer to peer coaching sessions to make sure others meet the company's goals and expectations as well- Promoting company values through behaviour and attitude and motivating others- Performing other related duties assigned by manager

•Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems •Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products •Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed •Solve problems that are generally unstructured and require extensive use of conceptual thinking skills •Serve as a resource to other support personnel

• Maintaining equipment and machinery so it can be operated safely.• Operating the machine and troubleshooting all the issues via computer• Maintaining the understanding of operating procedures for the machines.• Proposing improvements to the process or machines as needed• Reporting safety hazards within the work environment• Performed other necessary duties as requested by the manager

• Answered guest questions and referred to local points of interest.• Greeted guests and engaged in pleasant conversations while managing check-in process.• Maintained financial accuracy by collecting deposits, fees and payments.• Processed POS transactions, including checks, cash and credit purchases or refunds.• Reviewed and resolved differences between accounting information and cash drawer.

- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.- Supervised new staff through motivational coaching and effective training programs for service and sales techniques.- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.

Held volunteer positions as:1. Class representative - represented the class in various class inspections, questionnaires, labs, etc2. Class leader - took the responsibility to manage the attendance activity, class behavior, cleanliness and proper assignment submissions for all the students.3. Peer tutor - taught all the students the basics of programming languages such as C/C++, JAVA, Python, etc.

- Leading assemblies with the house- Organising competitions and events- Promoting group activities - Inspiring others and fostering good relationships among house members and other faculties - Working closely with other House Captains to organize school wide events and annual functions- Encourage participation and promote fair play- Monitoring and reviewing the house progress- Maintaining discipline within the house and address any concerns or issues of misconduct