Ryuhei Funaki Email & Phone Number

Dublin, IE

• Resolving customers' technical issues and inquiries daily via live chat, email, and phone while proactively engaging with clients to ensure they feel supported, drive customer satisfaction, and boost sales.
• Cross functional collaboration with other customer support and technical teams to ensure seamless solutions and high customer satisfaction.
• Translating customer-facing content from English to Japanese to enhance engagement and ensure clear and effective communication.

Fujisawa Kanagawa Japan

• Successfully achieve a 20% sales growth target through proactive sales planning and execution.
• Spearhead sales growth initiatives utilizing diverse strategies such as internet marketing, social media, events, and print advertising.
• Conduct customer surveys to enhance satisfaction levels and identify target demographics for strategic marketing.
• Implement a CRM system and innovative sales strategies, resulting in significant company sales expansion.
• Organize weekly sales meetings to review progress and optimize sales strategies.

Honolulu, Hawaii, United States

• Successfully exceeded KPI targets in both B2B and B2C sales, resulting in annual revenue growth of 200%.
• Negotiated successful company sale, securing an 800% return on initial investment.Maintained a high customer retention rate of 60% through effective communication and proactive issue resolution.
• Developed operational manuals, sales strategies, and client satisfaction frameworks to ensure business success.
• Provided hands-on leadership in operational management, including staff training and service quality oversight.

Yokohama, Kanagawa, Japan

• Collaborated with the management team to oversee a diverse team of over 100 staff members, ensuring smooth departmental operations.
• Led a team of 300 crew members in annual ship maintenance, achieving a notable 15% cost reduction.
• Facilitated seamless collaborations across departments to resolve operational issues promptly.

Yokohama, Kanagawa, Japan

• Contributed knowledge in customer service, product presentation, and merchandising, thereby boosting team performance across various store locations.
• Demonstrated outstanding sales abilities by consistently exceeding daily sales targets independently.
• Oversaw store operations, including inventory management, ordering, and creating appealing window displays.

Yokohama, Kanagawa, Japan

• Assisting customers with their issues both in person at the front desk and over the phone from the back office.
• Managed onboard operations, overseeing passport processing for 480 passengers per cruise and coordinating customs clearance with the First Purser.
• Handled Night Auditor duties, including overseeing revenue collection, managing reports, and creating financial documents for 20 onboard facilities.
• Responded to emergencies during night shifts, working collaboratively with departments to promptly resolve issues in the absence of superiors.