I'm currently steering Pro-Tone Technologies towards innovative horizons as General Manager. Renowned for pioneering solutions that enhance operational efficiencies, foster client relationships, and support cross-cultural communication on a global scale. My expertise lies in leveraging technology and team dynamics to deliver services that surpass linguistic accuracy and cultural relevance, fostering global communication and business expansion.At Pro-Tone Technologies, my leadership has catalyzed service diversification, market expansion, and elevated client satisfaction. Passionate about breaking language barriers, I'm committed to enhancing our offerings and exploring new ways to connect people and businesses worldwide.

Developed business plan for China in collaboration with the APAC Business Unit Manager.Won prospects and deals for China office in participating retail congress and business events.Worked with ops designing proposals and quotations for brand new customers.Organized key account customer meetings and assisted problem-solving.Initiated and monitored the internal project of localizing company website into Chinese.Assisted APAC BU Manager achieving business targets.Helped Improve the client communication working with China ops team.Created local social media channels to raise and enhance the visibility and recognition of the company by working with the Global Marketing Manager.

* Fully redesigned APJC ops in collaboration with the Worldwide Operations Manager.* Supported Japan and Korea portfolio in setting up PMO production services.* Integrated translation & publishing services into an agile execution model.* Led language QA ops and strategy portion of stakeholder engagement.* Built up communication channels for external APJC Business Owners and Country Vertical Leads to further engagement level and more effective collaboration.* Led Project Management Team, local QA Leads and Publishing PMs to ensure seamless delivery.* Drove regional shared service adoption substantially by delivering stakeholder SAT of 4.76/5 and average on-time delivery of 99.6%.* Ensured continuous process optimization and consistent implementation in collaboration with shared service peers and functional leaders.

* Worked closely with strategic clients of the group to deliver high-touch software/website/marketing localization experience.* Responsible for overall delivery of localization projects including client communication, budgeting, scheduling, resourcing, cost control, escalation management, quality control and financial management.* Led the internal production team, resources in global offices and external resources to address substantial variety of requirements from clients.* Provided support/training to the PM team to promote competitiveness and client experience.* Worked efficiently with US Global Program Manager for account level communication and support.* Received consistently high scores from clients in post mortems.* Worked with clients to prioritize target-language delivery against FCS and agile sprint cycles.* Supported clients on complex requests for software testing.* Helped the company retain strategic clients and generate more business from existing portfolio.* Achieved demanding restructuring of Global PM team and ensured strategic talent retention.* Removed cross-functional redundancies and furthered team performance.* Supported Business Unit Director to manage team KPI on a quarterly basis . * Trained multiple PMs to independently proceed with finance closing in compliance with global finance policy.

* As APAC Senior Project Manager co-established and launched a follow-the-sun delivery model with no downtime.* Involved in Automation Program minimizing lead time from project kickoff.* Coordinated with global Sales and Account Managers to design pre-sales planning.* Assisted Beijing office to build up the resource pool, and participated in the recruitment process.* Worked with Director of China Operations to tackle issues and provide solutions.* Gave training to Project Coordinators to improve the team’s scalability and ability.* Interacted with offshore Engineers to report/fix CAT tool bugs greatly improving the tool performance and user experience.* Contributed to revenue turnover for both Beijing and San Francisco offices.* Assumed delivery of overspill workload from San Francisco team to balance overall capacity.* Worked as deputy for Director of China Operations to lend operational support to pre-sales cycle.

* Restructured and developed China PMO to an integrated group of 5 functional teams.* Built up smooth communication channels for UK and China offices to enable effective cooperation between EMEAR and APAC.* Assisted Japan office to set up production team from scratch.* Worked with APAC Sales to develop, bid on and win strategic clients. * Gave appraisals and coaching to Project Lead, Vendor Manager and DTP Lead.* Enlarged the production team capacity while decreasing the cost with aim to improve profitability* Trained the functional managers to level up.* Optimized workflow of production team to promote efficiency and output.* Improved the invoice performance of project team to achieve the invoice target with 100% compliance.* Built up new outsourcing pool for both translation and typesetting/DTP.