I am a HR practitioner for the last 30 years of which I spent 20 years in healthcare. For many, HR is something they love to hate and hate to love. It's the despised house mate you have to live with at work. It's hard to blame anyone for feeling this way. I believe this perception came about because many HR practitioners treats HR as a transactional value-add to the whole business entity. I fervently believe this is a common enigma that must be corrected by all HR practitioners. HR must be looked upon as a transformational Business Partner to the organisation by both the employer and the HR personnel. HR can add tremendous value to employees' mood, company culture, growth and eventually the company's success. HR personnel must realise their primary purpose is to serve the employees' needs and facilitate them to do their job better. When employees develop in their role, the company also grows, and everyone benefits. So, while keeping everyone on track, HR must add value through facilitation and education.