Ryan Williams Email & Phone Number

Oregon, United States

◾Strategic Oversight: Lead large-scale projects, ensuring alignment with client objectives and business goals. Ensure projects meet established timeframes, budget considerations, and quality standards.◾Client Relationships: Cultivate strong relationships with our clientele, emphasizing our expertise in business process analysis and automation for our fully managed clients. Understand their unique business needs, present tailored strategic solutions, and ensure client satisfaction throughout the project lifecycle.◾Team Leadership: Lead cross-functional teams comprising of technical experts, project managers, and support staff. Mentor, coach, and guide team members for their professional growth and project success.◾Financial Management: Oversee project budgets, helping to ensure optimal resource allocation, cost control, and profitability. Provide periodic financial and project status reports to senior management.◾Risk Management: Identify potential project risks early and devise and execute appropriate strategies to mitigate them.◾Continuous Improvement: Drive process improvements, best practices, and innovations to enhance our project delivery framework. Keep abreast of industry trends and leverage them for our advantage.

Vancouver, Washington, United States

Business Process Analysis: Google BiqQuery, Knime, Excel and Tableau Expert.Project Management: Jira, Trello, Smart Sheets and other Agile based tools and methodology.Leadership: Help grow and lead other to success in their current roles and responsibilities.Business Analytics: Microsoft Suit of tools expert.Programing and Scripting knowledge: Java script, PHP, Perl, LUA, and some R.Trainer: Great skill in teaching others how to interact with tools and data.◾Use extensive experience to help guide other in there daily work and projects sharing best practices and lessons learned. Helping other to grow in there current area’s as well as extend into area’s outside their comfort zone.◾Data Strategy consultant working with the Senior Manager of Data science to create a data strategy that meets current and futureneeds. Helping to cast a data vison for future data technologies and skills sets.◾ Meet and consult with other teams in the broader Home Depot organization to ensure data and reporting alignment.◾ Provide deep analysis solutions for complex business problems◾ Same responsibilities as SR. Data Analyst below.

Vancouver, Washington

◾Provided professional looking KPI and Key operational related reporting to Senior leadership at quote center. Automation of key reporting aspects ensured timely and accurate reporting week to week.◾As a member of the data team on loan to finance I work closely with the Director of finance and his team to produce forecasting and immediate understanding of finance related data to help drive core business decisions.◾Used data discovery tools like Knime, Big Query and R to troubleshoot, identify issues with production data high pressure high risk situation.◾Helping to onboard finance employees, my four and a half year tenure at Quotecenter has given me a deep understanding of it data and it’s operational rhythm.

Responsible for managing global employee needs, hiring new talent, and retaining employee talent in high turnover markets.◾Identified best fit candidates using behavioral interviewing techniques.◾Created team environment and collaboration using WebEx and other conferencing tools◾Mentored employee career path using proven development plans and one-on-one sessions.◾Instructed new employees on all phases of ASAP project methodology.◾Improved process times for agents and customers by supporting and managing overseas employees’ and contractors’ daily tasks and deliverables through customer portal upgrade and Solution Center process improvement project.◾Worked with customers on escalated issues and enhancement requests for various support portals.◾Retained all job responsibility of a Senior Program Manager managing and steering multiple projects.

Hillsboro Oregon

Met all targets, managing and delivering multiple projects simultaneously. Included new .Net portal for customer support, CRM system upgrade, and consultation forecasting system.◾Proposed budgets and assigned resources with accuracy leading to on or under budget project success.◾Ensured all milestones were tracked, understood, and met for all parties involved, using MS Project, Excel, PowerPoint, and SharePoint.◾Provided high level project overviews to technical and non-technical customers and managers, yielding clear understanding by all involved.◾Managed and developed key consulting forecast business processes from manual to system process moving from Excel and outdated web page solution to modern .Net/SAP ERP.◾Used proven scenario driven stories and flowcharting techniques, identifying gaps and areas of improvement.◾Managed and participated in all aspects of projects through entire life cycle.◾Ensured highest levels of service and maintained direct Tier 3 support, acting as primary liaison for all project needs.◾Provided advanced trouble shooting for applications.◾Managed future application needs and requirements for SAP CRM tools and other applications.◾Provided world-wide on-call 24/7 support.◾Trained and backfilled for functional teams, development teams, and frontline support where needed.

Hillsboro Oregon

Configured developed, supported and maintained SAP CRM, service order and activity management, ERMS, Procmail and Perl mail handlers, ABAP programming, html / PHP scripting.Provided Tier 1 and 2 support for CRM, managing small to medium projects.Developed training tools for peer and customer training including, videos for CRM 2007 and as-is system design and processes.

Mountain View, California

Configured developed, supported and maintained SAP CRM, service order and activity management, ERMS, Procmail and Perl mail handlers, ABAP programming, html / PHP scripting..

I was the principal Scopus/Sybase system developer and admin in charge of support and enhancements. Developed and maintained primary windows client with TCL, SQL, and Perl, and Java. Maintained and developed Perl CGI/ Html report and interfaces. Position was Transitioned to SAP Functional Analyst SR1 after the SAP CRM implementation project completed.

I was the backup Scopus/Sybase system developer and admin, training and support for primary customer call tracking database.

Beaverton Oregon

End User support, computer builds windows software support and networking, batch programing, on-call, tier 1 and 2 support

I was a helpdesk team lead, mentoring and overseeing 13 helpdesk employees. Built, installed and maintained all helpdesk computer system. Tier 1 Scopus system administrator.