Rahul Zaman Email & Phone Number

Toronto, Ontario, Canada

✦ Managed customer payment processing at event exits for the Raptors, Leafs and various shows, ensuring a seamless exit experience. Facilitated efficient traffic flow while collecting payments✦ Regulated parking rates to accurately bill customers based on specific time-frames and updated signage to communicate parking price adjustments to customers✦ Evaluated parking capacity levels across various lots and regularly communicated spot availability to management. Contributed to… Show more ✦ Managed customer payment processing at event exits for the Raptors, Leafs and various shows, ensuring a seamless exit experience. Facilitated efficient traffic flow while collecting payments✦ Regulated parking rates to accurately bill customers based on specific time-frames and updated signage to communicate parking price adjustments to customers✦ Evaluated parking capacity levels across various lots and regularly communicated spot availability to management. Contributed to the strategic capacity planning of multiple parking facilities✦ Ensured continuous functionality of ticket and pay station machines by performing timely maintenance, including the replacement of receipts and tickets. Sustained operational effectiveness of parking facilities✦ Addressed customer complaints and concerns proactively, maintaining a high level of customer satisfaction throughout interactions Show less

Toronto, Ontario, Canada

✦ Analyzed historical data for the global seminar schedule development team to strategically set optimal dates and schedule 200+ global seminars for Moody's Analytics clients✦ Liaised with stakeholders to deliberate factors such as instructor fees, location, experience, and availability when appointing instructors to hold training seminars for clients like JP Morgan, PNC, and Wells Fargo✦ Produced and amended Statement of Work (SOW) documents, ensuring clear definition of… Show more ✦ Analyzed historical data for the global seminar schedule development team to strategically set optimal dates and schedule 200+ global seminars for Moody's Analytics clients✦ Liaised with stakeholders to deliberate factors such as instructor fees, location, experience, and availability when appointing instructors to hold training seminars for clients like JP Morgan, PNC, and Wells Fargo✦ Produced and amended Statement of Work (SOW) documents, ensuring clear definition of acceptance criteria such as training content scope, trainer support, and total compensation within a legally binding contract✦ Controlled the seminar master schedule to accurately reflect correct dates, times, and locations of scheduled seminars, along with the corresponding compensation for trainers✦ Managed information crucial for logistics planning of training seminars, facilitating trainer bookings 4 to 6 weeks in advance Show less

Toronto, Ontario, Canada

✦ Conducted cost analysis to identify economical investments for improving the user interface and experience of the MyBee platform✦ Employed data analysis to source skilled contractors for the MyBee platform, evaluating contractor performance metrics alongside service fees✦ Applied data analytics to advocate for investments towards business areas to improve KPI metrics✦ Forecasted the impact of operational growth on the MyBee platform, assessed risks and benefits of… Show more ✦ Conducted cost analysis to identify economical investments for improving the user interface and experience of the MyBee platform✦ Employed data analysis to source skilled contractors for the MyBee platform, evaluating contractor performance metrics alongside service fees✦ Applied data analytics to advocate for investments towards business areas to improve KPI metrics✦ Forecasted the impact of operational growth on the MyBee platform, assessed risks and benefits of different growth rates Show less

Toronto, Ontario, Canada

✦ Collaborated with team members to address user issues in the Children's Protection Information Network (CPIN), reviewing incident tickets and ensuring prompt resolutions ✦ Generated crucial project management documents, crafted meeting agendas, and documented minutes, resulting in enhanced coordination and an acceleration of project milestones ✦ Conducted quality assurance testing on the CPIN user interface, systematically identifying and reporting defects for deletion… Show more ✦ Collaborated with team members to address user issues in the Children's Protection Information Network (CPIN), reviewing incident tickets and ensuring prompt resolutions ✦ Generated crucial project management documents, crafted meeting agendas, and documented minutes, resulting in enhanced coordination and an acceleration of project milestones ✦ Conducted quality assurance testing on the CPIN user interface, systematically identifying and reporting defects for deletion, patches, and upgrades ✦ Developed presentations outlining mitigation measures for identified risks in CPIN, along with the necessary budgetary requirements Show less

Bachelor Of Commerce, International/Global Management

Logistics, Materials, And Supply Chain Management