Rabiatul Masturah Zainal Email & Phone Number

Cyberjaya, Selangor, Malaysia

• 1. Project Documentation:
• Create, maintain, and organize project documentation.
• Ensure that all project documentation is accurate, up-to-date, and accessible to team members and clients.2. Communication:
• Facilitate communication between project team members, clients, and other relevant parties.
• Schedule and organize meetings, including preparing agendas and taking meeting minutes.3. Resource Management:
• Assist in resource allocation and management, including tracking resource availability and utilization.4. Budget Monitoring:

Petaling Jaya

• Plans and directs communications programs that effectively describe and promote the organization and the incentive schemes.
• Design and launch emails and blogs regarding new incentive schemes for the drivers.
• Develop fresh communication ideas to attract the driver's attention.
• Copyedit, proofread and revise communications.
• Assist the payment team with preparing weekly payment statements for the drivers.
• Devised creative strategies for improving customer awareness of the company and its offerings.

Malaysia

• Aligning data on the contract with Lazada's database (IT tools).
• Assigning and solving support tickets in Zendesk.
• Educate sellers about the Lazada platform and stimulate their interest in becoming Lazada sellers.
• Negotiate contract conditions and formulate arrangements to drive increased sales profits
• Work closely with different teams to resolve queries from prospective sellers
• Manage and execute meetings and presentations to engage with potential sellers.

Kuala Lumpur, Malaysia

• Supervise and guarantee the seamless functioning of the outlet.
• Ensure that the satisfaction and promotion of the outlet and services are adequately met
• Led the outlet's performance and sales and ensured the company meets its profit benchmarks and objectives.
• Ensures that the team is equipped to deliver outstanding customer service.
• Revamped store appearance and displays to reflect seasonal trends and promotions.
• Briefed team on product and promotion changes to support upselling.

Bachelor'S Degree In Business Administration (Marketing), Business Administration - Marketing, 3.79/4

Graduated with First Class – 3.79 CGPA. Granted with Dean’s List Award for every semester. Awarded with the Best Student in Business.

Associate'S Degree, Culinary Arts/Chef Training, 3.60/4

Graduated with 3.60 CGPA. Granted with Dean’s List Award for four semesters.