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Raffi Zerounian is listed as Customer Services & Sports Management based in Greece. AeroLeads shows a matched LinkedIn profile for Raffi Zerounian.
Raffi Zerounian previously worked as Group Customer Services Director at Printec Group Of Companies and Services Manager at S&T. Raffi Zerounian studied at Technological Education Institute Of Piraeus.
Raffi Zerounian is a Customer Services & Sports Management. He is proficient in English, Armenian, Greek and Turkish. Colleagues describe him as "Raffie is a detailed oriented manager with a keen eye for details possessing broad experience in the Customer Services. When I joined Printec Group He was already working as Head in the Customer Service Department and from the start he made me feel welcome and part of the Customer Services Team while training and explaining to me the procedures and the operational structure of the CS Department. Another great attribute of Raffie is that he is very open to communication and suggestions while on the other hand challenges you to think out of the box when you need to tackle a problem enabling you to provide the best possible solution to it. His “can do” attitude combined with his analytical thinking and broad experienced make him a very good candidate for any organization that operates a cross country Customer Services department." and "Raffi is a seasoned professional, possessing broad experience in the Customer Services domain. He is meticulous and analytical in his work, qualities indispensable when it comes to leading a multi-country CS organization, servicing mission critical systems and equipment. I would unreservedly recommend Raffi to any organization operating a complex Customer Services department, in Greece or abroad, pertaining to equipment, software, or both."
Listed skills include Outsourcing, Team Management, It Service Management, Service Delivery, and 39 others.
A career timeline built from the work history available for this profile.
As Customer Services Director I had full responsibility for the design, implementation and management of the Group’s Customer Service strategy. The position had 14 direct reports, i.e. the Customer Service Manager of each country (Romania, Bulgaria, Greece, Croatia, Slovakia, Slovenia, Albania, Serbia, Cyprus, Moldova, FYROM, Bosnia & Herzegovina, Kosovo, Ukraine).
My primary subject was the designing, organization, development and support of services to special clients of the Company. These services had as a goal to cover specific and specialized needs of big clients, such as the organization and support of major networks, the designing of complete services, the organization of departments etc.Some of our clients were EDS, Sorbus, D1, SITA, Sabre CRS, Notos Galeries, Superfast Ferries, Ministry of Health, OTE, BP, EKO, Hellenic Duty Free Shops, EDS, Silicon Systems, American Airlines, Cronus Airlines, American Express, Lufthansa, DEH, EYDAP etc.Partner of EDS, Decision One, Sorbus UK, SITA, Equant
Greece
Quick answers generated from the profile data available on this page.
Raffi Zerounian is listed as Customer Services & Sports Management.
Raffi Zerounian is based in Greece.
Raffi Zerounian has worked for Printec Group Of Companies, S&T, Fujitsu Services, Icl, and Hellenic Basketball Federation.
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Raffi Zerounian studied at Technological Education Institute Of Piraeus.
Raffi Zerounian is listed with skills including Outsourcing, Team Management, It Service Management, Service Delivery, Management, Business Analysis, Pre Sales, and Leadership.
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