Principal Product Manager
New York, Ny, Us
Premium Online Product & Deployment Management• Evangelized product vision for AOL’s foray into new non-access subscription products.• Oversaw product registration, billing, and cross-sell improvement initiatives.• Managed multifunctional team of marketers, vendors, content partners, and developers to deploy products.Wireless/Mobile Email Product Management• Defined product vision, strategy, & roadmap for AOL / AIM mobile email applications; wrote functional specs.• Managed full product lifecycle: design, construction, branding/marketing, P&L for Java, BREW, WAP.• Negotiated email application deals with cellular carriers: placement, marketing, and revenue share.• Revitalized member/customer support services for multiple lines of business utilizing in-house and outsourced resources and varying support technologies, including: phone, email, chat, and web self-service. Consumer Product Development & Billing Implementation Management• Provided product review & oversight: functionality, UI, hosting, billing, reporting, tax, legal, and testing.• Defined product roadmap, performed competitive analysis/benchmarking, managed partner/content integration.• Managed development of real-time online product sales and authentication via an in-sourced solution.• Ensured reporting solution adhered to corporate revenue standards; leveraged a low-cost, outsourced, solution.Online Entertainment, Sports, & News Channel Product• Managed product development and program to migrate AOL’s content to HTML and open/industry standards from proprietary technologies. Platform utilized by Live 8 concert 7/05, 5 million users watched.• Reviewed & vetted: MRD, PRD, wire-frames, UI mock-ups for six online content channels & publishing tools.• Utilized team of 100’s of technologists, programming, and design resources.