Rodney Zuberbier Email & Phone Number

Atlanta, Georgia, United States

• Paradies Lagadere, Atlanta, GA 2013-Present (Hojeij Branded Foods was acquired by Paradies Lagadere November 2018)
• Senior analyst for IT team that supports point-of-sales systems for 75 quick service and full service restaurants in 14 airports across the United States.o Design and install the POS system for new store openings per.
• Support all non-point-of-sale technical equipment in the store setting.
• Upgraded all point-of-sales systems for PCI compliance, which included hardware, software and network updates and improvements. The project was successfully completed on time in six months.
• Implemented a depot repair equipment maintenance program that allowed the company to opt out of costly vendor contracts.
• Design, install and maintain wired and wireless networks in a challenging airport environment.

• Supervised field service technicians to insure timely customer service through efficient dispatching and routing of service calls.
• Saved company thousands of dollars per month by quickly and accurately processing service call invoices.
• Managed fleet of field service vehicles and parts inventory stocked in each vehicle to insure first call resolution preventing costly return visits to customer locations.
• Responsible for more than $250,000 in service parts inventories in multiple warehouses insuring critical parts were always available to technicians.
• Installed, configured, and diagnosed problems with Windows and proprietary point of sale applications, servers, clients, and networks.
• Assisted in the rollout of video security system integrated with point-of-sales systems.

• Decisively handled over 60 customer issues daily.
• Saved equipment replacement costs and technician labor for home service calls through effective remote troubleshooting techniques.
• Trained new customer service representatives in system troubleshooting.