Rédouane Rajimi Email & Phone Number

Puteaux, Île-De-France, France

DSI Louvre Hotels

92000

- Rate codes creation & distribution on channels (GDS, OTA, WEB) from Opera V5.- Coordination with Sales, pricing & IT departement for Key Accounts rate creation & distribution according to deadlines & SOP.- CRS, PMS, GDS configuration for new entrant hotels.- Hotels direct contact for issues related to setup & content in CRS, PMS, GDS, Channel Manager & OTAs.- OTA Connectivity issues Audit & Solving.- OTA Room types mapping.- OTA rates plans creation & update.- SOP update & new process- Mass Data entering & Distribution.

Région De Marseille, France

- Management of availability and ratess, control of competitiveness (price / product study)- Preparation of the forecast - Monthly, daily & weekly update of statistics, comparison and analysis of figures- Recommendation, sales instructions, quotation & pricing - Coordination with sales activities: individual booking and group & seminars- Historical and follow-up of bookings, estimates and forecasts- Construction of offers, packages. Monitoring and updating of rates bases.- Internet competition wholesalers.- Follow-up of our electronic distribution on partner merchant sites on a updater.- E-distribution on all partner sites.- Tariff verification, modifications, updates.- Benchmarking, comparative studies- Competitive intelligence

Région De Ajaccio, France

- Taking reservations over the phone, by fax or internet, and handling all associated operations.- Increasing and optimising room sales in line with the brand and hotel's sales policy.- Participation to the Revenue Management weekly conferences.- Ensuring sales of the thalsso therapy treatments of the Sea Water Spa Institute.- Advising the customer on different products and their advantages depending on the context and their requirements- Sell the offers of the Rooms & Sea Water Spa Institutes to the B to B , B to C & B to B to C network.

Casablanca

Receptionist:- Welcoming the guest personally and warmly.- Handling all the operations involved with the guest’s arrival and departure.- Responding to the various guest demands.- Coordinating work with the housekeeper for cleaning rooms.- Handling invoicing and payment and abiding by the brand’s commercial offers.- Enrolling the guest to the Accor Loyality Programme.Night-Audit:- Welcoming guests who arrive late and take care of them until their departure.- Carrying out the day’s opening and closing operations.- Responsible for the hotel once the daytime managers are off duty.- Ensuring the safety of property and people.

Région De Paris, France

(Full time)- Receptionniste & Reservation Agent.(Part time)- Revenue Management.- Recruitment & Interviews.- CEO Assistant

Casablanca

Guest relation:- Performing Front Office, Reception and Information operations.- Making the link between the different hotel's departments and the various points of reception.- Taking care of the guests from their arrival to their departure in order to contribute to their whole satisfaction.- Promoting the different services of the hotel.- Handling guest's complains according to the hotel chain standards.- Satisfying customers’ needs as quickly as possible.

Émirats Arabes Unis

- Attending a pre-flight briefing.- Carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all catering and stock are on board.- Welcoming passengers on board and directing them to their seats.- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.- Checking all seat belts and galleys are secure prior to take-off.- Making announcements on behalf of the pilot and answering questions during the flight.- Serving meals and refreshments.- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations- Administring first aid where necessary.- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board.- Completing paperwork, including writing a flight report.- Attending a post-flight debriefing.

Nottingham, Royaume-Uni

- Interact with customers, take orders and serve snacks and drinks.- Assess customers’ needs and preferences and make recommendations.- Plan and present bar menu.- Check customers’ identification and confirm it meets legal drinking age.- Restock and replenish bar inventory and supplies.- Comply with all food and beverage regulations.

Master Of Sciences Luxury Management Fine Food & Tourism, Opérations De Marketing Dans Le Domaine Du Tourisme Et Des Services De Voyage

Bachelor Of Business Administration Hospitality Management, Hôtellerie & Restauration, Major De Promotion

http://www.ecole-de-savignac.com/

Safety & Security Certificate, Aviation

- Distinction des types de feu et des différents extincteurs ( BCF, H2O, CO2) - Préparation aux atterrissages et amerrissages forcés.

European Certificate Of Airline Safety, Transport Aérien

- Gestion des passagers: Détection et gestion de passagers sous emprise d'alcool et drogues, Balance de l'aéronef et attribution correcte.

Economics Sciences Applied To Tourism, Gestion De Complexes Hôteliers

A Level Economic Sciences, Économie De Gestion