My main responsibility was to identify customers’ needs, clarify information, research every issue regarding product sales to customer service problems and provide solutions.Besides my main tasks, I've helped and supported the team lead in various cases:• Mentoring and supporting current and recently joined colleagues.• Managing group members, developing their competencies.• Coordinating weekly meetings.

• Respond to requests for technical assistance via phone and electronically.• Identifying customers’ needs, clarify information, research every issue regarding product sales to customer service problems and providing solutions.• Providing customers with the organization’s service and product information.• Front line support for internet, VOIP and Digital TV services.• Identify and escalate situations requiring urgent attention.• Processing forms, orders, and applications requested by the customers.• Identifying, escalating priority issues and reporting to the high-level management.• Routing inbound calls to the appropriate resources.• Mentoring and supporting current and recently joined colleagues.