Réka Tóth Email & Phone Number

Budapest, Hungary

Budapest, Hungary

Building relationship within the market and key stakeholders and engaging them on BAU processes.Monitoring and analysing cash and order related KPIs. Being first point of contact and escalation for the teamProviding operational support for the senior managementSupporting on process improvement within the team and marketParticipating in projects in order to develop BAU processes and efficiency in marketPreparing reports and input material for market/channel… Show more Building relationship within the market and key stakeholders and engaging them on BAU processes.Monitoring and analysing cash and order related KPIs. Being first point of contact and escalation for the teamProviding operational support for the senior managementSupporting on process improvement within the team and marketParticipating in projects in order to develop BAU processes and efficiency in marketPreparing reports and input material for market/channel performance reviewsHolding and participating cash related and supply related meetings flagging any business risks/issues, taking part of effective resolutionHolding development sessions for team members, mentoring them in order to step further in the desired career pathMotivating team members in peak periods during the financial year.Giving feedback to team members on individual performanceHiring training coaching new team membersAddressing training needs for the team towards the L&D department, working out development and learning opportunities within the teamEnsuring that team gets additional support for periods with increased workload (extra FTEs, trainee support, support from other internal teams) Show less

Budapest, Hungary

- Customer service-related tasks: order management, order set ups- Credit control-related tasks: cash collection, following up on promotional/price/delivery related claims and deductions, resolving billing issues, ensuring on time order releases, managing weekly outgoing payment runs and separate payment runs, managing daily direct debit runs, following up on aged items on customer ledgers- Master data related tasks: new customer account creations, mandatory checks, other account… Show more - Customer service-related tasks: order management, order set ups- Credit control-related tasks: cash collection, following up on promotional/price/delivery related claims and deductions, resolving billing issues, ensuring on time order releases, managing weekly outgoing payment runs and separate payment runs, managing daily direct debit runs, following up on aged items on customer ledgers- Master data related tasks: new customer account creations, mandatory checks, other account creations, contact & bank detail changes- Handling incoming customer requests/claims via phone and email- Relationship management with customers and internal contacts- Issue resolution (especially in case of high priority customers)- Leading and participating in daily/weekly calls (customer service and credit control related ones)- Participating in process improvements, migration projects - Supporting the team with daily and ad-hoc tasks - Organizing and planning trainings for new joiners and other teams- Being responsible for tracking learning processes- Coordinating delivery claims with the team, being point of escalation both forthe warehouse and the team in case needed. - Managing warehouse capacity and outbounds with the team and warehouse. - Leading ledger reviews for junior team members,supporting them and providing guidance regarding issue resolution. Show less

- Order entry/management- Handling incoming customer requests/claims via phone and email - Relationship management with customers and internal contacts- Issue resolution (especially in case of high priority customers) - Running daily and weekly reports- Managing ad-hoc reporting tasks. - Attending daily and weekly calls, workshops with 3PL contacts- Managing issues between warehouse and customer service team. - Participating in process improvements, projects-… Show more - Order entry/management- Handling incoming customer requests/claims via phone and email - Relationship management with customers and internal contacts- Issue resolution (especially in case of high priority customers) - Running daily and weekly reports- Managing ad-hoc reporting tasks. - Attending daily and weekly calls, workshops with 3PL contacts- Managing issues between warehouse and customer service team. - Participating in process improvements, projects- Supporting/co-ordinating team with daily and ad-hoc tasks. - Organizing and planning trainings for new joiners and other teams- Being responsible for tracking learning processes and checking competencies. - Supporting line manager with ad-hoc/operational tasks, with team related questions (e.g. portfolio split), being a proper back-up person - Writing and reviewing DTP-s for market specific processes Show less

Budapest, Hungary

- Order entry/management,- Handling incoming customer requests/disputes via phone and email- Relationship management with customers and internal contacts- Issue resolution- Being responsible for communication between Diageo and the German and Austrian market- Co-ordinating issue resolution for Austria

- Order entry/management- Portfolio maintenance- Handling incoming customer requests and queries- Relationship management with customers and internal contacts- Issue resolution- Report creation- Co-ordinating projects for EPM markets- Uploading monthly shipment forecast