- coordinate and support the work of the CRM team - Interaction and Insight - from business point of view- participate in group standard CRM tasks - Affluent and Small Business segments- define and measure KPIs in different products/services and segments

Main responsibilities, as a Business stream leader of the introduction of the group standard CRM solution:- collect, rank business requirements from different business departments and network- prepare decision making materials - elaborate business requirements of 1: CRM data mart in SAS 9 2: Channel integration - CRM solution is able to communicate with most of our Marketing channels directly - coordinate and participate in testing of the whole process - SAS… Show more Main responsibilities, as a Business stream leader of the introduction of the group standard CRM solution:- collect, rank business requirements from different business departments and network- prepare decision making materials - elaborate business requirements of 1: CRM data mart in SAS 9 2: Channel integration - CRM solution is able to communicate with most of our Marketing channels directly - coordinate and participate in testing of the whole process - SAS development, Oracle upload, CRM solution capabilities- lead the work of the retail business team (2 - 3 colleagues)- strong connection with the internal IT teams and supplier's team- change management Show less

- Selecting campaign target groups, reporting and analysing campaign results- Commenting campaign briefs and planning campaign reporting in cooperation with Segment Management and Sales Support- Reporting and analysis jobs to support business decision and sales activity- Supporting operational CRM system IT developments from business-side

- set up a new team to specialize in saving and investment products and service for affluent and private banking customers - coordinating the shifts- supporting new and junior colleagues by training and information management

receiving calls, cross-selling