PROFILE SUMMARYI am a high performing technical expert with more than 10+ years of experience in supporting core IT infrastructure & cyber security services in mission critical business environments. With an ‘all hands on’ approach Akhtar combines deep technical expertise in IT support management and cyber security. Akhtar combines his strong communication and engagement skills to deliver a superlative customer experience. Soft skills include effective communication abilities and collaborative working in a team environment that demands coordination across functions. Demonstrated success includes:Cyber Security in Healthcare: Developed and implemented robust cyber security controls ranging from end point security, network security to application vulnerability management to ensure risks are adequately managed within one of the largest private healthcare providers in UK.Telecom Customer Connectivity & IT Support: Supported and delivered connectivity solutions from high-speed fiber to DSL for one of the largest telecom groups in UK. Provided IT support services to end users for a well reputed Telecom services group in UK.Enabling Technology Innovation: Managed and supported the delivery of innovative technology platforms including ecommerce services for a very large charity organization which impacted the livelihood of many around the world. CREDENTIALSBSC (Honors) from University of West LondonBCS Cyber Security Level 4, Estio ApprenticeshipCORE COMPETENCIESCyber security incident management including investigation, triaging and closureUser access and roles management End point security controls design and implementationVulnerability management Risk assessment and remediationsFirewall and load balancers access policy management and configurationsPowerShell scriptingSAP security managementData securityOverall IT support and management for end users and core infrastructure